2010 - Department of Wildlife and National Parks

More documents

Recommendations

Info

Pemantauan Penyampaian Perkhidmatan (Panel 3P) Monitoring of the Delivery of Service (Panel 3P) PERHILITAN LAPORAN TAHUNAN 2010 124 PENGURUSAN MANAGEMENT Panel Pemantauan Penyampaian Perkhidmatan (Panel 3P) ditubuhkan dengan objektifnya untuk mengenalpasti tahap pelaksanaan usaha-usaha ke arah peningkatan sistem penyampaian perkhidmatan Kerajaan dan menangani halangan serta kekangan kepada pelaksanaan usaha-usaha tersebut bagi memastikan penyampaian perkhidmatan yang cepat, cekap dan berkesan kepada rakyat. Maklumat adalah diperolehi daripada data-data aduan daripada semua PTJ (Jadual 45, Jadual 46 dan Jadual 47). Panel 3P was established to identify and monitor the implementation of initiatives taken to improve the Government service delivery system. It also aims to resolve related issues or constraints arise while implementing the initiatives in order to ensure fast, efficient and effective service delivery. The information was gathered from PTJs of the Department (Table 45, Table 46 and Table 47). Jabatan PERHILITAN DWNP Sumber Source JUMLAH TOTAL Laman Web Website E-mel E-mail SMS SMS Hari Bertemu Pelanggan Meet Clients’ Day Hadir Sendiri Walk-in Surat /Faks Letters/Faxes Telefon Telephone Jadual 45: Jumlah aduan yang diterima dan diselesaikan dari Januari-Disember 2010 Table 45: The number of complaints received and resolved from January-December 2010 Agensi Agency Kerajaan Government Swasta Private Keseluruhan Total Borang Kaunter Aduan Jabatan Forms at Service Counters Surat Khabar Newspaper Biro Pengaduan Awam Public Complaints Bureau Terima Received Dalam Tindakan In Action Jumlah Aduan No. of Complaints Peratus Percentage (%) Selesai Solved Selesai Solved (%) 9828 258 2.6 9570 97.4 29 0 0.0 29 100.0 9857 258 2.6 9599 97.4 Jadual 46: Sumber penerimaan aduan dari Januari-Disember 2010 Table 46: The source of complaints received from January-December 2010 Jumlah Aduan No. of Complaints Peratus (%) Percentage 71 0.7 279 2.8 48 0.5 0 0.0 284 2.9 293 3.0 8789 89.2 36 0.4 27 0.3 21 0.2 PEMUDAH 0 0.0
Sumber Source Lain-Lain Others Jumlah Total Tempoh Period 1 hari 1 day 2-5 hari 2-5 days PENGURUSAN MANAGEMENT 6-10 hari 6-10 days 11-15 hari 11-15 days 16-20 hari 16-20 days 21-30 hari 21-30 days 31-60 hari 31-60 days >60 hari >60 days Jumlah Total 125 Jumlah Aduan No. of Complaints Peratus (%) Percentage 9 0.1 9857 100.0 Jadual 47: Tempoh penyelesaian aduan dari Januari-Disember 2010 Table 47: The time used to resolve complaints received from January-December 2010 Jumlah Selesai No. of Complaints Resolved Peratus Percentage (%) 5111 53.2 3248 33.8 479 5.0 135 1.4 96 1.0 197 2.1 50 0.5 283 2.9 9599 100.00 ANNUAL REPORT 2010 DWNP
Page 1 and 2:
LAPORAN TAHUNAN Annual Report 2010
Page 3 and 4:
68 Konservasi Ex-situ Ex-situ Conse
Page 5 and 6:
Misi Mission Menerajui integrasi da
Page 7 and 8:
* Lata Sg. Rengit, RHL Krau, Pahang
Page 9 and 10:
Usaha menangani konflik hidupan lia
Page 11 and 12:
CARTA ORGANISASI 2011 Organisation
Page 13 and 14:
5. En. Saharudin bin Anan Pengarah
Page 15 and 16:
10 11 12 13 14 15 16 17 18 10. En.
Page 17 and 18:
En. Abd. Ghani bin Mustapha En. Sha
Page 19 and 20:
KAWASAN PERLINDUNGAN PROTECTED AREA
Page 21 and 22:
Bil. No. 1 2 3 4 KAWASAN PERLINDUNG
Page 23 and 24:
Page 25 and 26:
Page 27 and 28:
Page 29 and 30:
PERUNDANGAN DAN PENGUATKUASAAN LAW
Page 31 and 32:
Hasil Revenue PERUNDANGAN DAN PENGU
Page 33 and 34:
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Spesies Species Musang Civet Gajah
Page 41 and 42:
Spesies Species KONSERVASI IN-SITU
Page 43 and 44:
Negeri States KONSERVASI IN-SITU IN
Page 45 and 46:
KONSERVASI IN-SITU IN-SITU CONSERVA
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Bil. No. 1 2 3 4 5 6 KONSERVASI IN-
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
RHL Krau Krau WR KONSERVASI IN-SITU
Page 63 and 64:
Page 65 and 66:
Bil. No. 1 2 3 4 5 6 7 8 9 10 KONSE
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
KONSERVASI EX-SITU EX-SITU CONSERVA
Page 73 and 74: KONSERVASI EX-SITU EX-SITU CONSERVA
Page 75 and 76: PKHL WCC KONSERVASI EX-SITU EX-SITU
Page 77 and 78: Bil. No. 1 2 3 4 5 6 7 Bil. No. 1 2
Page 79 and 80: KONSERVASI EX-SITU EX-SITU CONSERVA
Page 81 and 82: Bil. No. 1 2 3 4 KONSERVASI EX-SITU
Page 83 and 84: KAWASAN PERLINDUNGAN PROTECTED AREA
Page 85 and 86: EKOPELANCONGAN ECOTOURISM Bil. Bil.
Page 87 and 88: Jumlah pelancong / Total of tourist
Page 89 and 90: EKOPELANCONGAN ECOTOURISM 89 Kursus
Page 91 and 92: EKOPELANCONGAN ECOTOURISM 91 ANNUAL
Page 93 and 94: LATIHAN KESEDARAN AWAM TRAINING PUB
Page 97 and 98: Negeri State Perlis Perlis Kedah Ke
Page 99 and 100: KESEDARAN AWAM PUBLIC AWARENESS Pro
Page 101 and 102: KESEDARAN AWAM PUBLIC AWARENESS 101
Page 103 and 104: KESEDARAN AWAM PUBLIC AWARENESS 103
Page 105 and 106: Populasi Kera (ekor) Macaque popula
Page 107 and 108: PENYELIDIKAN RESEARCH Kajian Geneti
Page 109 and 110: PENYELIDIKAN RESEARCH 109 Kajian Po
Page 113 and 114: PENGURUSAN MANAGEMENT 113 ANNUAL RE
Page 115 and 116: Bil. No. PENGURUSAN MANAGEMENT Nama
Page 117 and 118: PENGURUSAN MANAGEMENT Peperiksaan J
Page 119 and 120: PENGURUSAN MANAGEMENT Projek Pemban
Page 121 and 122: PENGURUSAN MANAGEMENT Pemasangan Ra
Page 123: Bulan Month Jan Jan Feb Feb Mac Mar
Page 127 and 128: PENGURUSAN MANAGEMENT 127 ANNUAL RE
Page 129 and 130: KALENDAR AKTIVITI CALENDAR OF ACTIV
Page 143 and 144: PRODUK PRODUCTS 143 ANNUAL REPORT 2
Page 145 and 146: Negeri State Perlis Perlis Kedah Ke
Page 147 and 148: LAMPIRAN APPENDICES Ibu Pejabat Hea
Page 149 and 150: Bil. No. LAMPIRAN APPENDICES No. IP
Page 155 and 156: LAMPIRAN APPENDICES Selangor Selang
Page 157 and 158: LAMPIRAN APPENDICES Selangor Selang
Page 159 and 160: LAMPIRAN APPENDICES N.Sembilan N. S
Page 161 and 162: Bil. No. LAMPIRAN APPENDICES Genus
Page 171 and 172: Bil. No. 1 2 3 4 5 6 7 8 9 10 11 12
Page 173 and 174: Bil. No. 1 2 3 4 5 6 7 8 9 10 11 12
Page 175 and 176:
Bil. No. 32 33 LAMPIRAN APPENDICES
Page 177 and 178:
Bil. No. 13. 14. 15. 16. 17. 18. 19
Page 179 and 180:
Bil. No. 1 2 3 4 5 6 7 8 9 10 11 12
Page 181 and 182:
Bil. No. LAMPIRAN APPENDICES Nama N
Page 183 and 184:
Page 185 and 186:
Page 187 and 188:
Page 189 and 190:
Bil. No. 17 18 19 20 21 22 23 24 25
Page 191 and 192:
191 ANNUAL REPORT 2010 DWNP
Page 193 and 194:
AWCS Asian Water Birds Census Surve
show all

2010 - Department of Wildlife and National Parks

Create successful ePaper yourself

Delete template?

Save as template?