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2010 - Department of Wildlife and National Parks

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6<br />

Piagam Pelanggan<br />

Client’s Charter<br />

01<br />

02<br />

03<br />

04<br />

05<br />

06<br />

PERHILITAN<br />

Semua lesen menangkap hidupan liar dan lesen memburu hidupan liar<br />

(pemburu yang mempunyai syarat memburu) akan dikeluarkan dalam tempoh<br />

tidak melebihi satu (1) jam.<br />

All licenses to capture <strong>and</strong> hunt wildlife (for hunters with valid firearm’s licences) will be<br />

issued in not more than one (1) hour.<br />

Semua lesen memelihara hidupan liar sama ada untuk pembaharuan, daripada<br />

lesen tangkap atau resit pembelian yang sah, akan dikeluarkan dalam tempoh<br />

tidak melebihi satu (1) jam.<br />

All licenses to keep wildlife based on previous licenses, licenses to capture or <strong>of</strong>ficial<br />

receipts will be issued in not more than one (1) hour.<br />

Semua lesen perniagaan hidupan liar dan lesen import atau eksport hidupan<br />

liar akan dikeluarkan dalam tempoh tidak melebihi tiga (3) hari daripada tarikh<br />

permohonan lengkap diterima.<br />

All wildlife trade <strong>and</strong> import or export licenses will be issued in not more than three (3)<br />

days upon receipt <strong>of</strong> completed application.<br />

Semua permit import dan eksport akan dikeluarkan dalam tempoh tidak melebihi<br />

tiga (3) hari daripada tarikh permohonan lengkap diterima.<br />

All import <strong>and</strong> export permits will be issued in not more than three (3) days upon<br />

receipt <strong>of</strong> completed application.<br />

Sebarang aduan gangguan hidupan liar akan diambil tindakan awal di tempat<br />

kejadian dalam tempoh tidak melebihi tiga (3) hari bekerja daripada tarikh aduan<br />

diterima.<br />

Any wildlife complaints will be responded to in not more than three (3) working days<br />

after the complaints are received.<br />

Orang ramai yang menghadapi masalah untuk mendapatkan perkhidmatan<br />

dalam jangka masa yang ditetapkan di atas boleh menghubungi:<br />

Members <strong>of</strong> the public who encounter problems in the above mentioned services<br />

within the stipulated time may contact:<br />

Talian aduan waktu<br />

pejabat<br />

Complaints line<br />

during <strong>of</strong>fice hours<br />

03-90866800<br />

LAPORAN TAHUNAN <strong>2010</strong><br />

Atau sila layari laman web<br />

rasmi Jabatan PERHILITAN<br />

Or please visit DWNP<br />

website at<br />

www.wildlife.gov.my

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