Decor March April 2020

can expect in 2020 and beyond. He also advised the
audience to think enthusiastically about future plans
for prosperity in anticipation of the projected upswing
in the economy.
Prior to the show opening on Thursday, Feb.6, brand
leadership expert, Denise Lee Yohn, gave a rousing
keynote free to all attendees about how floor covering
experts can develop a brand experience that really
connects with their customers. “I wanted the audience
to understand how to run their businesses differently
to attract more profitable and more loyal customers.
My goal was to help each professional embrace a
more targeted and focused approach to developing a
great brand and customer experience,” said Yohn.
Immediately following Yohn’s presentation, Kemp
Harr, publisher and owner of Floor Focus magazine,
moderated the show’s popular state-of-the-industry
panel on the DOMOTEX USA Plaza stage located at
the center of the show floor. Distinguished industry
experts Piet Dossche, president of USFloors, Neil
Poland, president of Mullican Flooring, and Bruce
Zwicker, floor covering distributor consultant, offered
an optimistic outlook for floor covering product sales
in 2020. On the final day of the show, featured speaker
James Dion, founder and president of Dionco Inc.,
shared his expertise on consumer trends, retail technology,
selling and service, retail merchandising and
operations, as well as best practices for sustainable
retail and store management.
20 DECOR • March - April 2020