American Express Company 2015 Corporate Social Responsibility Report

GRI INDEX
OUR GOALS AND TARGETS
Below is a summary of our key goals aligned to our Spheres of Service, as well as a series of
updates on our current performance against each goal. Full details of our approach, activities
and performance for each sphere can be found in dedicated sections in this report.
SPHERE OF SERVICE KEY GOAL HIGHLIGHTS IN 2015 PAGE
SERVICE
ETHOS
MAINTAIN THE HIGHEST
STANDARDS OF ETHICS AND
We refreshed our Code of Conduct training for employees and
provided it in eight languages.
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INTEGRITY
All of our employees were trained on our Code of Conduct and
Enterprise Essential Training.
SERVING OUR
PEOPLE
FOSTER A DIVERSE AND
INCLUSIVE CULTURE
More than 50 percent of our global employees and 30 percent
of our senior executives were women.
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As of 2015, 65 percent of executive-level women who
participated in our mentorship program had been promoted or
made strategic lateral moves.
More than 40 percent of employees participated in one of
our 15 employee networks. Participants reported significantly
higher engagement at work than those who are not network
members.
SUPPORT OUR EMPLOYEES’
85 percent of our employees responded to our annual survey.
PROFESSIONAL AND PERSONAL
GOALS
90 percent of our employees received recognition from their
colleagues using our company’s award program, Reward Blue
system.
As of 2015, 59 percent of our Accelerated Leadership
Development program participants achieved at least one
promotion after program completion.
90 percent of employees had access to at least one wellness
activity or service through our Healthy Living program.
41 percent of U.S. employees engaged in a flexible work
arrangement.
SERVING OUR
CUSTOMERS AND
PARTNERS
MEET THE EVOLVING NEEDS OF
OUR CUSTOMER BASE
We experienced record-level customer satisfaction in 2015, up
40 percent compared to 2010.
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We have been rated as one of Ponemon’s Most Trusted
Companies for Privacy for the past nine years, and number one
in financial services.
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