American Express Company 2015 Corporate Social Responsibility Report
Amex-CSR-Report-Full-2015
Amex-CSR-Report-Full-2015
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GRI INDEX<br />
The Ombuds Office<br />
If our employees have a work-related issue, they are encouraged to discuss it with the<br />
Office of the Ombudsperson. This is a neutral and confidential resource, and all our<br />
employees, subsidiaries and affiliates, as well as contractors and vendors can contact<br />
an Ombudsperson anonymously over email or phone, 24 hours a day.<br />
The Ombuds Office is a member of the International Ombudsman Association and<br />
complies with the organization’s Code of Ethics and Standards of Practice.<br />
ISSUES RAISED TO THE OMBUDS OFFICE<br />
In <strong>2015</strong> more than 1,300 employees, contractors and vendors from 20 countries<br />
contacted the Ombuds Office for guidance in resolving work related issues. Nearly all<br />
employees that used the Ombuds Office said they would recommend it to a colleague.<br />
4%<br />
Change<br />
Management<br />
6%<br />
Safety, Health<br />
& Physical<br />
Environment<br />
7%<br />
Career<br />
Development<br />
3%<br />
Organizational<br />
Policies<br />
12%<br />
Compensation &<br />
Benefits<br />
6%<br />
Peer & Colleague<br />
Relationships<br />
10%<br />
Control &<br />
Compliance<br />
52%<br />
Leadership<br />
- Respect/Treatment<br />
- Goals & Metrics<br />
- Performance<br />
Management<br />
17
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