American Express Company 2015 Corporate Social Responsibility Report
Amex-CSR-Report-Full-2015
Amex-CSR-Report-Full-2015
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GRI INDEX<br />
THE SERVICE EFFECT<br />
The “Service Effect” is our shorthand<br />
for the impact we aim to have in our<br />
communities, and the positive link we see<br />
between CSR performance and business<br />
performance. We believe the Service<br />
Effect creates value for our stakeholders,<br />
including our shareholders.<br />
As we report on the Service Effect,<br />
we hope you’ll see the power of our<br />
commitment to service in action.<br />
CREATING AND<br />
DELIVERING VALUE<br />
OUR SERVICE ETHOS<br />
OUR PEOPLE<br />
OUR CUSTOMERS AND PARTNERS<br />
OUR COMMUNITIES<br />
OUR ENVIRONMENT<br />
OUR<br />
SERVING<br />
SERVING<br />
SERVING<br />
SERVING<br />
SERVICE ETHOS<br />
A resilient, ethical and<br />
successful company<br />
that fulfills its service<br />
mission.<br />
OUR PEOPLE<br />
High-performing<br />
employees who are<br />
empowered to make<br />
a difference.<br />
OUR CUSTOMERS<br />
AND PARTNERS<br />
Satisfied customers<br />
who reward us with<br />
their trust and loyalty,<br />
and partners who<br />
share our vision for<br />
responsible business.<br />
OUR COMMUNITIES<br />
Communities with<br />
longevity, strengthened<br />
through service.<br />
OUR ENVIRONMENT<br />
Doing our part to<br />
sustain the world’s<br />
resources.<br />
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