American Express Company 2015 Corporate Social Responsibility Report

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GRI INDEX Disaster relief Serving our customers in times of need is often a simple act, like replacing a lost card or re-booking a travel arrangement. But in times of disaster, our Global Service Network of customer care professionals locate and assist stranded or displaced customers and businesses. We have incorporated disaster relief as a priority in our philanthropic activities. And in 2015 we supported the disaster response efforts for two global disasters: Earthquake in Nepal: We provided $200,000 in disaster aid to support American Red Cross, Save the Children and the Prime Minister’s National Relief Fund in India. We also rebated merchant fees on charitable contributions made on the American Express Card to eight U.S. nonprofit organizations for Nepal relief. Engaging veterans in disaster response In 2015 we launched an initiative with Team Rubicon to engage its veteran members in disaster mitigation and habitat improvement projects with the U.S. Department of the Interior. The aim was to preserve America’s national parks and public lands while providing an opportunity for veterans to serve on the home front. American Express committed $300,000 for the first two years of this effort. So far, nearly 400 veterans have received specialized disaster response training and/or been deployed to respond to natural disasters. Global refugee crisis: We provided $120,000 in aid to support the International Rescue Committee (IRC). Our donation helped the IRC distribute essential items such as blankets, generators and shelters, and to create basic infrastructure, such as running water, sanitation and hygiene systems for European refugee camps. We are a founding partner of the IRC’s Corporate Rescue Partners program, a group of donors that provides regular funding to the IRC so the organization has funds readily available to respond to escalating refugee crises around the globe. In addition to providing funds for disaster relief, we also work with partners to help disaster organizations recruit and engage disaster response volunteers. National Day of Service and Remembrance We invested significant resources into reviving downtown Manhattan, our home since 1850’s. After the September 11th attacks, the nonprofit organization My Good Deed was created to honor those who died or were injured, pay tribute to the first responders and people involved in rescue efforts, and promote citizen service and unity. Thanks to My Good Deed’s efforts, Federal legislation was passed in 2009 to establish September 11th National Day of Service and Remembrance (9/11 Day). We are a long-standing supporter of 9/11 Day, and have provided over $1.5 million in support since 2007 to help grow the movement. According to My Good Deed, in 2015, nearly 30 million Americans observed the day through charitable acts and volunteer service. 48
GRI INDEX 2Gether: A platform for collaboration and social impact Whether mentoring students, caring for the elderly, feeding the hungry, protecting the environment, or using their professional skills to help nonprofits succeed, each year thousands of American Express employees give their time, talent and donations to serve local communities. Tapping into the passion and commitment of American Express employees and their desire to give back is a key element of our philanthropic approach. We have created a platform to engage employees in our philanthropic efforts. Serve2Gether: Promoting and celebrating volunteerism Throughout the year, our employees participate in a range of companysponsored volunteer activities, from youth mentoring to preparing and delivering meals. Employees are able to volunteer for the causes they care about during work hours as long as they receive approval from their manager. Partnership spotlight: Points of Light Points of Light (POL) is the largest organization in the world dedicated to volunteer service, mobilizing more than four million volunteers every year. POL brings the power of people to change the world. Since 2013, American Express and POL have organized Serve2Gether volunteer events in Canada, Hong Kong, Japan, India, Italy, and the U.K. From 2013 to 2015, more than 4,000 American Express employees have provided over 18,000 hours of volunteer service through the program. GIVE 2GETHER DISASTER RELIEF DAYS OF SERVICE SERVE 2GETHER DONATIONS 2GETHER PRO BONO SERVE 2GETHER GRANTS MENTORING ENVIRONMENT SERVE 2GETHER CONSULTING GREEN 2GETHER 49
Page 1 and 2: THE SERVICE EFFECT S E R V I C E E
Page 3 and 4: ABOUT THIS REPORT This report cover
Page 5 and 6: “Our service commitment extends f
Page 7 and 8: GRI INDEX THE SERVICE EFFECT The
Page 9 and 10: GRI INDEX IDENTIFYING KEY ENVIRONME
Page 11 and 12: GRI INDEX SPHERE OF SERVICE KEY GOA
Page 13 and 14: OUR SERVICE ETHOS Operating ethical
Page 15 and 16: GRI INDEX COMPANY PROFILE OPERATING
Page 17 and 18: GRI INDEX The Ombuds Office If our
Page 19 and 20: GRI INDEX PUBLIC POLICY ENGAGEMENT
Page 21 and 22: GRI INDEX RISK MANAGEMENT AND SECUR
Page 23 and 24: SERVING OUR PEOPLE High-performing
Page 25 and 26: GRI INDEX Developing women leaders
Page 27 and 28: GRI INDEX TRAINING AND DEVELOPMENT
Page 29 and 30: GRI INDEX Helping our employees wit
Page 31 and 32: SERVING OUR CUSTOMERS & PARTNERS Sa
Page 33 and 34: GRI INDEX HOW WE SERVE Our global,
Page 35 and 36: GRI INDEX 2015 CUSTOMER SERVICE AWA
Page 37 and 38: GRI INDEX INFORMING AND EDUCATING O
Page 39 and 40: GRI INDEX The Small Business Saturd
Page 41 and 42: GRI INDEX SUPPORTING WOMEN-OWNED BU
Page 43 and 44: GRI INDEX Helping students build a
Page 45 and 46: SERVING OUR COMMUNITIES Longstandin
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Page 51 and 52: GRI INDEX Serve2Gether Consulting S
Page 53 and 54: GRI INDEX Scaling our impact throug
Page 55 and 56: SERVING OUR ENVIRONMENT Doing our p
Page 57 and 58: GRI INDEX Reducing our carbon footp
Page 59 and 60: GRI INDEX Sustaining a safe, health
Page 61 and 62: GRI INDEX EMPOWERING EMPLOYEES Our
Page 63 and 64: GRI INDEX ENVIRONMENTAL DATA UNIT 2
Page 65 and 66: VERIFICATION STATEMENT GREENHOUSE G
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Page 69 and 70: GRI INDEX STAKEHOLDER ENGAGEMENT G4
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Page 73 and 74: GRI INDEX ASPECT: COMPLIANCE G4-DMA

American Express Company 2015 Corporate Social Responsibility Report

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