American Express Company 2015 Corporate Social Responsibility Report

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GRI INDEX ADVOCACY AND MEMBERSHIP OF KEY ORGANIZATIONS CSR • Association for a Better New York • Better Business Bureau of Metropolitan New York, Inc. • Business Civic Leadership Center • Business Council of New York State, Inc. • Business for Social Responsibility • Committee Encouraging Corporate Philanthropy • Conference Board Inc. • Council on Foreign Relations • Council on Foundations • Emerging Practitioners in Philanthropy • Forum for the Future • Grantmakers for Effective Organizations • Independent Sector • Philanthropy New York Inc. As a leader in our industry, we play an active role in a number of organizations that share common business interests. We create long-term strategic relationships with these organizations in order to share resources, expertise and distribution networks that help us achieve mutual goals. To the right are some of the organizations of which American Express is a member or partner. PUBLIC POLICY/ ADVOCACY HUMAN RESOURCES • American Bankers Association • California Bankers Association • Consumer Bankers Association • Direct Marketing Association • Partnership for New York City, Inc. • The Business Roundtable • U.S. Chamber of Commerce • Center for Capital Markets Competitiveness • U.S. Chamber Institute for Legal Reform • U.S. Chamber Litigation Center • Corporate Executive Board • Center for Advanced Human Resource Studies (CAHRS) RESEARCH • Center for Talent Innovation (Taskforce Member) • Diversity in Asia Network LEADERSHIP DEVELOPMENT • Catalyst • Council of Urban Professionals • Management Leadership for Tomorrow • Executive Leadership Council • Blue Circle Leadership • TrueBlue Inclusion • National Association for Black Accountants 22
SERVING OUR PEOPLE High-performing employees who are empowered to make a difference 24 Diversity and inclusion 27 Training and development 27 Valuing our people 30 2015 Top Employer Awards 23
Page 1 and 2: THE SERVICE EFFECT S E R V I C E E
Page 3 and 4: ABOUT THIS REPORT This report cover
Page 5 and 6: “Our service commitment extends f
Page 7 and 8: GRI INDEX THE SERVICE EFFECT The
Page 9 and 10: GRI INDEX IDENTIFYING KEY ENVIRONME
Page 11 and 12: GRI INDEX SPHERE OF SERVICE KEY GOA
Page 13 and 14: OUR SERVICE ETHOS Operating ethical
Page 15 and 16: GRI INDEX COMPANY PROFILE OPERATING
Page 17 and 18: GRI INDEX The Ombuds Office If our
Page 19 and 20: GRI INDEX PUBLIC POLICY ENGAGEMENT
Page 21: GRI INDEX RISK MANAGEMENT AND SECUR
Page 25 and 26: GRI INDEX Developing women leaders
Page 27 and 28: GRI INDEX TRAINING AND DEVELOPMENT
Page 29 and 30: GRI INDEX Helping our employees wit
Page 31 and 32: SERVING OUR CUSTOMERS & PARTNERS Sa
Page 33 and 34: GRI INDEX HOW WE SERVE Our global,
Page 35 and 36: GRI INDEX 2015 CUSTOMER SERVICE AWA
Page 37 and 38: GRI INDEX INFORMING AND EDUCATING O
Page 39 and 40: GRI INDEX The Small Business Saturd
Page 41 and 42: GRI INDEX SUPPORTING WOMEN-OWNED BU
Page 43 and 44: GRI INDEX Helping students build a
Page 45 and 46: SERVING OUR COMMUNITIES Longstandin
Page 47 and 48: GRI INDEX COMMUNITY SERVICE Engagin
Page 49 and 50: GRI INDEX 2Gether: A platform for c
Page 51 and 52: GRI INDEX Serve2Gether Consulting S
Page 53 and 54: GRI INDEX Scaling our impact throug
Page 55 and 56: SERVING OUR ENVIRONMENT Doing our p
Page 57 and 58: GRI INDEX Reducing our carbon footp
Page 59 and 60: GRI INDEX Sustaining a safe, health
Page 61 and 62: GRI INDEX EMPOWERING EMPLOYEES Our
Page 63 and 64: GRI INDEX ENVIRONMENTAL DATA UNIT 2
Page 65 and 66: VERIFICATION STATEMENT GREENHOUSE G
Page 67 and 68: American Express Page 3 April 20, 2
Page 69 and 70: GRI INDEX STAKEHOLDER ENGAGEMENT G4
Page 71 and 72: GRI INDEX G4-EN15 Direct greenhouse
Page 73 and 74:
GRI INDEX ASPECT: COMPLIANCE G4-DMA
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American Express Company 2015 Corporate Social Responsibility Report

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