American Express Company 2015 Corporate Social Responsibility Report

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GRI INDEX ASPECT: DIVERSITY AND EQUAL OPPORTUNITY G4-DMA Generic Disclosures on Management Approach CSR report (pages 16, 24) G4-LA12 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation CSR report (pages 24, 27) ASPECT: SUPPLIER ASSESSMENT FOR LABOR PRACTICES G4-DMA Generic Disclosures on Management Approach CSR report (page 44) ASPECT: LABOR PRACTICES GRIEVANCE MECHANISMS G4-DMA Generic Disclosures on Management Approach CSR report (page 16) G4-LA16 SUB-CATEGORY: HUMAN RIGHTS Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms CSR report (page 17) ASPECT: INVESTMENT G4-DMA Generic Disclosures on Management Approach CSR report (page 16) ASPECT: NON-DISCRIMINATION G4-DMA Generic Disclosures on Management Approach CSR report (page 16, 37) SUB-CATEGORY: SOCIETY ASPECT: LOCAL COMMUNITIES G4-DMA Generic Disclosures on Management Approach CSR report (pages 8, 12, 45) G4-SO1 G4-FS14 Percentage of operations with implemented local community engagement, impact assessments, and development programs Sector-specific: Initiatives to improve access to financial services for disadvantaged people CSR report (page 45) CSR report (page 42) ASPECT: ANTI-CORRUPTION G4-DMA Generic Disclosures on Management Approach CSR report (page 16) ASPECT: PUBLIC POLICY G4-DMA Generic Disclosures on Management Approach CSR report (page 16) <strong>Company</strong> statement ASPECT: ANTI-COMPETITIVE BEHAVIOR G4-DMA Generic Disclosures on Management Approach CSR report (page 16) 72
GRI INDEX ASPECT: COMPLIANCE G4-DMA Generic Disclosures on Management Approach CSR report (page 16) SUB-CATEGORY: PRODUCT RESPONSIBILITY G4-DMA Generic Disclosures on Management Approach CSR report (page 32) G4-PR5 Results of surveys measuring customer satisfaction CSR report (page 32) ASPECT: MARKETING COMMUNICATIONS G4-DMA Generic Disclosures on Management Approach CSR report (page 37) ASPECT: CUSTOMER PRIVACY G4-DMA Generic Disclosures on Management Approach CSR report (pages 21, 36) ASPECT: COMPLIANCE G4-DMA Generic Disclosures on Management Approach CSR report (page 37) 73
Page 1 and 2:
THE SERVICE EFFECT S E R V I C E E
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ABOUT THIS REPORT This report cover
Page 5 and 6:
“Our service commitment extends f
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GRI INDEX THE SERVICE EFFECT The
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GRI INDEX IDENTIFYING KEY ENVIRONME
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GRI INDEX SPHERE OF SERVICE KEY GOA
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OUR SERVICE ETHOS Operating ethical
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GRI INDEX COMPANY PROFILE OPERATING
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GRI INDEX The Ombuds Office If our
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GRI INDEX PUBLIC POLICY ENGAGEMENT
Page 21 and 22: GRI INDEX RISK MANAGEMENT AND SECUR
Page 23 and 24: SERVING OUR PEOPLE High-performing
Page 25 and 26: GRI INDEX Developing women leaders
Page 27 and 28: GRI INDEX TRAINING AND DEVELOPMENT
Page 29 and 30: GRI INDEX Helping our employees wit
Page 31 and 32: SERVING OUR CUSTOMERS & PARTNERS Sa
Page 33 and 34: GRI INDEX HOW WE SERVE Our global,
Page 35 and 36: GRI INDEX 2015 CUSTOMER SERVICE AWA
Page 37 and 38: GRI INDEX INFORMING AND EDUCATING O
Page 39 and 40: GRI INDEX The Small Business Saturd
Page 41 and 42: GRI INDEX SUPPORTING WOMEN-OWNED BU
Page 43 and 44: GRI INDEX Helping students build a
Page 45 and 46: SERVING OUR COMMUNITIES Longstandin
Page 47 and 48: GRI INDEX COMMUNITY SERVICE Engagin
Page 49 and 50: GRI INDEX 2Gether: A platform for c
Page 51 and 52: GRI INDEX Serve2Gether Consulting S
Page 53 and 54: GRI INDEX Scaling our impact throug
Page 55 and 56: SERVING OUR ENVIRONMENT Doing our p
Page 57 and 58: GRI INDEX Reducing our carbon footp
Page 59 and 60: GRI INDEX Sustaining a safe, health
Page 61 and 62: GRI INDEX EMPOWERING EMPLOYEES Our
Page 63 and 64: GRI INDEX ENVIRONMENTAL DATA UNIT 2
Page 65 and 66: VERIFICATION STATEMENT GREENHOUSE G
Page 67 and 68: American Express Page 3 April 20, 2
Page 69 and 70: GRI INDEX STAKEHOLDER ENGAGEMENT G4
Page 71: GRI INDEX G4-EN15 Direct greenhouse
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American Express Company 2015 Corporate Social Responsibility Report

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