American Express Company 2015 Corporate Social Responsibility Report

Recommendations

Info

GRI INDEX Business ethics policies and procedures Our policies hold us accountable to the highest legal, ethical and operational standards. ANTI-BRIBERY & CORRUPTION As a global company, we are subject to international anti-corruption and bribery laws. Bribery of any kind is prohibited. We also believe that our employees and the people or organizations acting on their behalf must engage in high standards of ethical and transparent business practices. We require all employees and third-parties to complete anti-corruption and bribery training to ensure they are informed of all laws and regulations we must abide by and understand the consequences of non-compliance. We hold employees accountable for completing the training by tying it to annual compensation. ANTI-MONEY LAUNDERING Beyond conforming to relevant statutes, we ensure that our employees understand the actions that may be violations of anti-money laundering or terrorist financing laws. If there are any potential violations, we immediately escalate to Compliance and Legal staff. We make every effort to combat money laundering by: • Taking reasonable steps to determine the true identity of all customers who maintain accounts and/ or relationships with American Express. • Taking appropriate measures, such as ending relations with a customer, closing or freezing an account and/or filing a suspicious activity report when we have a reasonable suspicion that funds held in an account are from money laundering or other criminal activity, or are owned by a government-designated terrorist entity. • Complying with all anti-money laundering and counter-terrorism laws and regulations, and fully cooperating with law enforcement and regulatory agencies. WHISTLEBLOWER PROGRAMS It is our policy to closely scrutinize and respond to allegations from employees, suppliers, customers, merchants or contractors that the company is not meeting its legal or ethical obligations. More information about this can be found in the Ombuds Office section. 18
GRI INDEX PUBLIC POLICY ENGAGEMENT AND POLITICAL CONTRIBUTIONS American Express has a clear statement on engagement and political activity in the U.S. American Express Company believes that active engagement in the public policy arena is an important part of responsible corporate citizenship. Public policy issues are constantly being debated around the globe. We monitor the issues and public policy debates and engage with government officials at various levels throughout the world in order to provide our perspective. We also work with trade and industry associations in support of our public policy initiatives. We identify in our U.S. Securities and Exchange Commission reports and our Lobbying Disclosure Act filings the public policy issues that can significantly impact aspects of our business. In addition to the company’s advocacy efforts, American Express participates in the political process through the American Express Company Political Action Committee (AXP PAC) and through corporate political contributions in those jurisdictions where it is permissible to do so. Established more than 25 years ago, the AXP PAC is supported solely by voluntary contributions from American Express employees. AXP PAC is regulated by the Federal Election Commission (FEC). AXP PAC files regular reports with the FEC and the relevant state election commissions on its receipts and disbursements. AXP PAC supports candidates for federal and state office who understand the concerns and interests of the company on important public policy issues. On a semi-annual basis, we provide information about all political contributions made by the AXP PAC or with corporate funds to political candidates, parties and committees. We also disclose contributions to other political entities organized and operating under 26 U.S.C. Sec. 527 of the Internal Revenue Code; independent political expenditures; dues used for political purposes by trade associations that respond to our request, entities organized under section 501(c) 4 of the Internal Revenue Code, and other tax exempt organizations (that receive in excess of $50,000 during the calendar year from the company); and payments made to influence the outcome of ballot measures as defined under Subsection 162(e)(1) (B) of the Code. In addition, we include a list of principal U.S. trade and industry associations to which we have paid annual dues of $50,000 or more in the most recent fiscal year and the portion of our dues or payments made that are used for lobbying purposes under section 162(e) of the Internal Revenue Code. American Express does not make any contributions to political parties in Europe. In addition, the company is a signatory of the voluntary European Transparency Register for engaging with the European institutions. RESPONSIBLE MARKETING Our marketing programs go through multiple layers of review to ensure that our customers are wellinformed about our products and services. Learn more about this in the Serving Our Customers and Partners section. EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION We aim to build a diverse workforce that reflects the public we serve. We seek to provide and maintain a work environment free from discrimination and harassment of any kind. We do not tolerate discrimination against any person on the grounds of race, color, religion, national origin, disability, age, sex, marital status, sexual orientation, gender identity, veteran status, citizenship or any other basis prohibited by law. Any discriminatory treatment or harassment of employees or contractors that violates our company’s values or federal or state law will result in appropriate disciplinary action, up to and including termination of employment. HUMAN RIGHTS We respect and promote human rights and are committed to leadership in responsible workplace practices across the entire company and in all aspects of our business. Our Code of Conduct embodies our commitment to fair and equal treatment of all people. CODE OF CONDUCT Our Code of Conduct is available on the American Express website. 19
Page 1 and 2: THE SERVICE EFFECT S E R V I C E E
Page 3 and 4: ABOUT THIS REPORT This report cover
Page 5 and 6: “Our service commitment extends f
Page 7 and 8: GRI INDEX THE SERVICE EFFECT The
Page 9 and 10: GRI INDEX IDENTIFYING KEY ENVIRONME
Page 11 and 12: GRI INDEX SPHERE OF SERVICE KEY GOA
Page 13 and 14: OUR SERVICE ETHOS Operating ethical
Page 15 and 16: GRI INDEX COMPANY PROFILE OPERATING
Page 17: GRI INDEX The Ombuds Office If our
Page 21 and 22: GRI INDEX RISK MANAGEMENT AND SECUR
Page 23 and 24: SERVING OUR PEOPLE High-performing
Page 25 and 26: GRI INDEX Developing women leaders
Page 27 and 28: GRI INDEX TRAINING AND DEVELOPMENT
Page 29 and 30: GRI INDEX Helping our employees wit
Page 31 and 32: SERVING OUR CUSTOMERS & PARTNERS Sa
Page 33 and 34: GRI INDEX HOW WE SERVE Our global,
Page 35 and 36: GRI INDEX 2015 CUSTOMER SERVICE AWA
Page 37 and 38: GRI INDEX INFORMING AND EDUCATING O
Page 39 and 40: GRI INDEX The Small Business Saturd
Page 41 and 42: GRI INDEX SUPPORTING WOMEN-OWNED BU
Page 43 and 44: GRI INDEX Helping students build a
Page 45 and 46: SERVING OUR COMMUNITIES Longstandin
Page 47 and 48: GRI INDEX COMMUNITY SERVICE Engagin
Page 49 and 50: GRI INDEX 2Gether: A platform for c
Page 51 and 52: GRI INDEX Serve2Gether Consulting S
Page 53 and 54: GRI INDEX Scaling our impact throug
Page 55 and 56: SERVING OUR ENVIRONMENT Doing our p
Page 57 and 58: GRI INDEX Reducing our carbon footp
Page 59 and 60: GRI INDEX Sustaining a safe, health
Page 61 and 62: GRI INDEX EMPOWERING EMPLOYEES Our
Page 63 and 64: GRI INDEX ENVIRONMENTAL DATA UNIT 2
Page 65 and 66: VERIFICATION STATEMENT GREENHOUSE G
Page 67 and 68: American Express Page 3 April 20, 2
Page 69 and 70:
GRI INDEX STAKEHOLDER ENGAGEMENT G4
Page 71 and 72:
GRI INDEX G4-EN15 Direct greenhouse
Page 73 and 74:
GRI INDEX ASPECT: COMPLIANCE G4-DMA
show all

American Express Company 2015 Corporate Social Responsibility Report

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?