Tesco plc Annual Report and Financial Statements 2008

2008 2007
Total shareholder return 22.8% 36.0%
Total shareholder return is the notional return from a share and is measured as the percentage change in the share
price, plus the dividend paid. This is measured over the last five years.
Full year dividend per share 10.90p 9.64p
The growth of the dividend per share from one period to the next is important to shareholders since this represents
their actual cash return, and is usually paid twice a year.
We monitor a wide range of KPIs, both financial and non-financial. Individual business units have their own versions of the Steering Wheel which
incorporate their own priorities and KPIs. Some of the Group KPIs below are tracked through the Steering Wheel and those above are tracked as
a monitor of investor return.
Across the Group, KPIs are set for local markets, with oversight from the Executive Directors, to ensure they are tailored to drive the priorities of each
business. During the last year we have made good progress with rolling out our Corporate Responsibility management system to our International
operations. We report quarterly on Community, which includes social, ethical and environmental matters alongside Customer, Operations, Finance and
People KPIs. More detail on each country follows in the ‘Operations, resources and relationships’ section.
The following are some KPIs for the UK and Group operations:
2008 2007
UK market share
Grocery market share* 21.8% 21.0%
Non-food market share
* This is measured as the share of all spend by all shoppers through Taylor Nelson Sofres Superpanel (Total Till Roll) data.
Supplier viewpoint measure
8.5% 8.0%
UK 92% 94%
The Group
We aim to monitor supplier relations through the Supplier Viewpoint Survey. The target is for over 90% of UK suppliers
to view Tesco as being trustworthy, reliable, consistent, clear, helpful and fair. This is the first year our international suppliers
have taken part in our Supplier Viewpoint Survey.
88% N/A
Employee retention
This measure shows the percentage of employees who have stayed with the business for longer than one year.
It is one measure that we use to monitor employee loyalty and satisfaction and we aim to exceed 80% retention
of experienced staff.
84% 84%
CO2 emissions 5.8% n/a †
For 2007/8 our target was to reduce CO2 emissions from our existing buildings in the UK by 5.5%.
† This is a new KPI. Our previous KPI was energy consumption, with our target in 2006/7 being to reduce energy consumption by 12%. Our actual reduction was 12.5%.
Tesco PLC Annual Report and
Financial Statements 2008 9