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MOVING FORWARD WITH CLINIQUE AT<br />

CEW WOMEN IN BEAUTY SERIES<br />

141 Cosmetics’ Dennis Tracz and Elizabeth<br />

Maxwell with Virginia Bonofiglio of FIT<br />

Givaudan’s Karen Flinn and Cosimo<br />

Policastro with The Estée Lauder Companies’<br />

Karyn Khoury<br />

EYE’s Mary McCarty with Sean John Fragrances’<br />

Diana Espino and Kim-Van Dang of KVD NYC<br />

Clinique’s Eileen Keenaghan with Origins<br />

Beth Spruance and Jane Lauder<br />

(continued from page 37)<br />

ENV Consulting’s Elaine Gizler with Hautelook’s<br />

Paula Scandone and Jessica Nguyen<br />

While addressing the specific concerns and needs of one culture, many new<br />

products have gone on to become worldwide successes. Ms. Landau noted<br />

that the launch of Age Defense BB Cream SPF 30, a merger of makeup with<br />

treatment benefits, was originally created for the Asian market but has since<br />

become a global sensation.<br />

The panel agreed that innovation must stem from all components of the<br />

company—from product launches to customer service. Clinique’s newlyestablished<br />

‘Service As You Like It’ approach allows Beauty Consultants to<br />

know when their assistance is needed, changing the traditional dialogue<br />

between customers and Consultants.<br />

The discussion concluded with a reference to the late Steve Jobs, Co-<br />

Founder of Apple Inc. Ms. Greene stated that Mr. Jobs’ familiar words of wisdom,<br />

“Stay hungry, stay foolish,” have guided the Clinique team to strive for<br />

success and maintain the company’s position as a worldwide leader in product<br />

innovation.<br />

Givaudan’s Jason Kakoyiannis and Martha<br />

Basanta<br />

Cosmopolitan’s Karen Deutsch, Donna Kalajian<br />

Lagani and Sue Katzen<br />

DECEMBER 2011 / 52 / BEAUTY FASHION<br />

Shape’s Diane Newman with Ms. Jacobson<br />

Macy’s Nancy Schmidt with Chrysallis’ Jill<br />

Scalamandre<br />

Nordstrom’s Debbi Hartley-Triesch with<br />

M·A·C’s Nick Gavrelis and Jennifer Balbier<br />

BF

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