Jul 2012 - Issue 5 - National Federation of Fish Friers

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THE fish friers REVIEW Don’t be at a Loss Geoff Williams of NFFF Associate Members Cherry & Griffiths, Insurance Loss Assessors, discusses the importance of experience and understanding when faced with an Insurance claim. After a fire, flood or other disaster, a policyholder is entitled to expect his or her insurers to send somebody round to sort out the problems but that very rarely happens. For a start it is the policyholder’s duty to formulate a claim after initial discussion with the insurance company’s loss adjuster who will not prepare the claim for the policyholder. Additionally, insurers are under financial pressures and do not like paying out quickly or indeed at all. Warranties Policies issued to fish and chip shops are notoriously problematical because of various warranties which exist. A warranty is a requirement for the policyholder to carry out certain maintenance work, typically cleaning out fat traps, having the range and ducting professionally cleaned/serviced every six or twelve months etc. The first thing which the insurers’ loss adjuster is going to do when he comes to a fire in a chip shop is to ascertain whether such warranties have been complied with or not. If the warranties have not been complied with the insurers are strictly speaking not required to pay the claim. Case Study Several months ago we were instructed by the owner of a fish and chip shop in Blackpool because after investigation the insurers declined policy liability having discovered that the policyholder had not cleaned out a fat trap for 10 days when the policy requirement was that it had to be done every 7 days. Faced with the probable ruin of the business he had worked hard to build, he did not know who to turn to until we were recommended to him. After discussion with the adjuster acting for the insurers, he agreed to recommend the insurers to deal with the claim because, in fairness, the technical breach of the warranty had not been relevant to the cause of the fire, despite the fact that legally speaking the Insurers were entitled to maintain their attitude. We liaised with the adjuster to have all the necessary repairs carried out, including building repairs where we introduced one of our panel of contractors who are regularly recommended by us because they carry out excellent work. The building work is now almost complete. Further Considerations Provided that a policyholder is insured for the correct amount, reinstatement of, for example, the frying range, fridges, other equipment and stock should not really be an issue with the insurers although quite often insurers are reluctant to confirm that they accept liability under a policy for several weeks after an 26 incident when arrangements could have been put in hand to, for example, replace the range when one has been manufactured. The policyholder’s insurance package will include cover for business interruption losses. This means that the policyholder can recover loss of gross profit (i.e. net profit plus all expenditure excluding stock purchases) although the insurers are entitled to take into account savings in standing charges such as rent, electricity/gas etc. which are not incurred during the period when the business is interrupted. Following the reopening of the shop, that cover will continue up to a maximum of at least 12 months following the damage, provided that any continuing losses can be shown to be directly attributable to the interruption caused by the initial incident. Experience We have considerable experience of dealing with business interruption claims to the advantage of the policyholder and, indeed, we have no hesitation in saying that we have more experience than most persons dealing with such matters at loss adjusting companies instructed by insurers. This is one advantage of utilising our services in that we will be able to give the policyholder professional advice from experienced loss assessors and indeed former loss adjusters (who used to work for the insurers) since we can generally see, at the outset, whether there are likely to be any difficulties concerning the claim, for example, breach of warranties. We will always give honest advice to the policyholder and if there is no chance of the claim succeeding because of a breach of warranty we will advise the policyholder immediately. Our client in Blackpool is now entirely delighted with the progress of the claim - we have no doubt whatsoever that had the policyholder not contacted us, his business would have been ruined. We exist to assist policyholders. Many of our competitors shy away from fires in fish and chip shops because of the difficulties surrounding the warranty issues but, as Associate Members of the National Federation of Fish Friers, we are here to help. We specialise in contentious issues. It is never too late to ask us to become involved although we can add value if we are instructed immediately following a fire as we can help the policyholder to make important decisions which will ultimately affect the outcome of the claim and the future (or otherwise) of the business. www.cherryandgriffiths.co.uk
Visit our website and find your local stockist www.americanchipspice.co.uk T 01438 871 967 Find us on Facebook CONTAINS NO COLOURING OR PRESERVATIVES AMERICAN CHIP SPICE CO. HITCHIN SG4 8JN Issue 5 July 2012 A Truly British Fish & Chip Frying Range Manufacturing Company • British design • Quality build • High efficiency • Energy saving www.fryline.co.uk Sales: 01553 766855 / 772935 Email: sales@fryline.co.uk Why Not Test Fry Before You Buy... Call now to book a test! 27
Page 1 and 2: Est. 1913 NATIONAL FEDERATION OF FI
Page 3 and 4: THE fish friers REVIEW Contents Poi
Page 5 and 6: News Bru-Island on pack promotion p
Page 7 and 8: DON’T MISS OUT 2 SAVE SA AAVVE E
Page 9 and 10: We don’t make ranges for everyone
Page 11 and 12: Produced from 60% Pork and fresh-fr
Page 13 and 14: THE ART OF BATTER But it’s not
Page 15: An example of this process is:- WHA
Page 18 and 19: THE fish friers REVIEW Cod Knows! T
Page 20 and 21: THE fish friers REVIEW Roland Geord
Page 22 and 23: THE fish friers REVIEW The birth of
Page 24 and 25: THE fish friers REVIEW 22 Quality A
Page 26 and 27: THE fish friers REVIEW Working with
Page 30 and 31: THE fish friers REVIEW The Control
Page 32 and 33: THE fish friers REVIEW More than ju
Page 34 and 35: Shop Watch: OLYMPUS FISH AND CHIP R
Page 36 and 37: THE fish friers REVIEW 34 A Salutar
Page 38 and 39: Perhaps you want to sample vegetabl
Page 40 and 41: THE fish friers REVIEW Est. 1913 NA
Page 42: Shop Watch: THE FISH SHOP - KIPPAX,
Page 45 and 46: June/July NFFF activity round-up Ex
Page 47 and 48: SOLD SOLD SOLD SOLD SOLD SOLD TELEP
Page 49 and 50: Fish & Chip Takeaway Liskeard Freeh
Page 51 and 52: HELP SHAPE THE FUTURE OF THIS GREAT
Page 53 and 54: Federation Noticeboard Contact your
Page 55 and 56: Issue 7 Oct/Nov 2010

Jul 2012 - Issue 5 - National Federation of Fish Friers

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