Cruises - Azores Cruise Club

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208 A-Z Guide Check-in For Your Flight We recommend you check-in two hours before your scheduled departure time. For flights over seven hours, it’s three hours before. Regardless of the length of your flight, you need to have completed check-in an hour before departure. If we think you may be under the influence of alcohol or pose a threat to passengers or crew, you won’t be able to fly. The same applies if you smoke, use insulting or abusive words before or after you board. If that happens, we won’t be responsible for your holiday arrangements and we won’t give you a refund, pay compensation, or cover any other costs. We may even seek compensation from you for any loss caused by your behaviour. This includes having to divert the plane. It’s also a criminal offence to cause disruption on board, so you may be prosecuted. Airlines may also share details about your behaviour with other airlines, which could affect your future trips. For Your Accommodation Check-in time is usually 3pm to 4pm. Depending on when your flight arrives, you may miss a meal if you’ve booked All Inclusive, Half or Full Board. If your flight arrives at night, or in the early hours of the morning, your room will be ready when you arrive and this is classed as the first night of your holiday. For Your Ship You’ll be able to check in and board the ship as soon as your coach from the airport or hotel arrives in the port. Your cabin will be ready for you. If you’ve opted for a ‘cruise-only’ holiday, it means you’ve just booked the cruise part with us and you’ll need to organise your own flights and transfers from the airport to the ship. The last check-in is an hour before the sailing time shown in your ticket wallet or on your booking confirmation. For cruises departing from the UK you can check in at the Cruise terminal between 1pm and 3pm and board thereafter. See Onboard Accounts for more details on checking in. Check-out For Your Accommodation On the last day of your holiday, you’ll usually have to leave your room by mid-morning or noon. You may be able to keep your accommodation for longer, but there could be a charge. Depending on the time of your flight, you may miss a meal at your hotel. Also, you might not be able to use some of the facilities or take advantage of the full All Inclusive package. If your flight leaves on or after midnight, you’ll have to check out of your hotel room by midday the previous day. There’ll usually be a courtesy room or apartment available for you where you can change and leave your bags until it’s time to leave. You can pay for a late check–out room, which are normally available until 6pm that evening. The hotel will allocate them on a first–come, first-served basis. You may be able to stay in the room you’ve had during your holiday, but you may have to move to another. The rooms will only be for you and your group to use, and will have beds and a private bathroom. Late check–out only covers the use of your room. For Your Cruise You need to leave your luggage outside your cabin the night before you leave – by 2am. On disembarkation day, you need to be ready to leave your cabin by 8am. We’ll have given you your bill the night before so there’s no need to check out. We’ll take you to the airport in good time for your flight home. Until then, you can stay on the ship. Courtesy cabins will usually be available so you can freshen up before you leave, but if you want to guarantee a cabin you can pay extra to check out later. You’ll need to book this with Reception during your cruise. On cruises returning to the UK disembarkation usually starts from 8am. Child Protection We believe we have an important role to play in protecting children’s rights everywhere. Our child protection policy applies both in the UK and abroad. We train our resort staff to identify situations where children may need protection and report them to the relevant organisations. We’re signed up to the Child Protection Code www.thecode.org. This independent organisation monitors and supports our child protection activities. If you suspect any child is at risk on your holiday, please tell your Holiday Advisor or call Crimestoppers, anonymously, on 0800 555 111. For more information, visit http://www.thomson.co.uk/editorial/child-protection.html Conditions Of Carriage Certain rules and regulations apply to air and sea travel. These are set out in the Montreal Convention for air, and the Athens and London Conventions for sea. By law we need to give you these in ‘legal speak’ to avoid any misinterpretation. We can supply a full copy of both if you ask us to. Montreal Convention This is a notice required by European Community Regulation (EC) No. 889/2002. This notice can’t be used as a basis for a claim for compensation, nor to interpret the provisions of the Montreal Convention or the Regulation. It doesn’t form part of the contract between the carrier(s) and you and no representation is made as to the accuracy of the contents of this notice. Compensation In The Case Of Death Or Injury There are no financial limits to the liability for passenger injury or death. For damages up to approximately £80,000, the air carrier can’t contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it wasn’t negligent or otherwise at fault. Advance Payments If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than approximately £13,000. Passenger Delays In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to approximately £3,300. Baggage Delays In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to approximately £800. Destruction, Loss Or Damage To Baggage The air carrier is liable for destruction, loss or damage to baggage up to approximately £800. In the case of checked baggage, it’s liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault. Higher Limits For Baggage A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee. Complaints On Baggage If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and, in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal. Liability Of Contracting And Actual Carriers If the air carrier performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier. Time Limit For Action Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Basis For The Information The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and national legislation of the Member States. Athens Convention Your cruise is subject to the terms and provisions of the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 (“the Athens Convention”) and the London Convention of Limitation on Liability for Maritime Claims 1976 (“the London Convention”). The Athens Convention is expressly incorporated into these Conditions and any liability we may have for death or personal injury or for loss of or damage to luggage arising out of carriage by sea shall be determined accordingly. In most cases, the Athens Convention limits the carrier’s liability for death or personal injury, or loss of – or damage to – luggage and makes special provision for valuables. It presumes that luggage has been delivered undamaged to the passenger unless written notice is given to us (as carrier) either (i) in the case of obvious damage, before or at the time of leaving the ship or when the luggage is returned to the passenger, and (ii) in the case of damage which is not obvious or if the luggage, or part of it, is lost, within 15 days from the date of leaving the ship or from when the luggage was – or should have been – returned to the passenger. Any damages payable by us and/or the ship owner up to the limits provided by the Athens Convention shall be reduced by the maximum deductible specified in Article 8.4 of that Convention. In no circumstances shall we – or the ship owner – be liable in respect of consequential loss and damage, detention, delay or over-carriage, howsoever caused. Insofar as the cruise may be performed on a ship not owned by us, it is agreed that we shall at all times nevertheless be deemed a ship owner for the purposes of the London Convention, whether as amended or otherwise and as in force in any relevant jurisdiction from time to time, and so entitled to limit liability there under. Cots There’s usually room for one cot in all our hotel rooms, but you’ll need to check with us before you travel to make sure there’ll definitely be one available when you arrive. In some countries you’ll need to pay a daily charge to hire a cot. If you decide to bring your own travel cot, bear in mind there’s no extra luggage allowance for these and the airline will charge extra if you go over your limit. See Cruising With Children on page 206 for information on cots onboard. Crèches These are available at some properties but unfortunately not on our cruise ships. At Thomson Family Resorts, NNEB, CACHE or equivalent staff look after under-threes for two-hour sessions throughout the day. Sessions in Thomson crèches cost £9 each and you can book them in the UK or in resort if they’re available. Plus there’s a discount when you book three, six, nine or 12 two-hour sessions in the UK. Nine sessions or more can only be booked on two-week holidays. At our Sensatori hotels in Sharm El Sheikh and Tenerife, there’s a nursery for children up to four-years-old that’s available all week. You can book full or half-day sessions for the duration of your holiday. You can expect to pay around £105 for a week’s worth of half days, and £210 for a full week. It’s best to book before you go to make sure you get a place. Bear in mind, wherever the crèche, if your child’s ill they won’t be accepted. Also, you’ll need to supply your own nappies, prepared feeds and packed lunches. We can’t guarantee standards at crèches that aren’t run by us. Cruise Customer Service Questionnaire The customer service questionnaire results on the itinerary pages are based on the ship’s overall performance, not a specific itinerary. See Your Opinion. Customer Welfare See Special Assistance. D Dance Fever Dates and artists, as well as time slots and performances, may change. Dance Hotels Time slots and performances may vary. Data Protection When we talk about data protection, we’re actually referring to TUI UK Limited’s privacy policy. It sets out what information we collect about you, how we collect it, and what we do with it. The following is a UK group-wide policy so we need to include it in full here… Information About You Your Information This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking (“your information”). Your information is collected when you request information from us, contact us (and vice versa) or make a booking. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we can to keep it current, accurate and complete.
Our Use Of Your Information (1) For the purpose of providing you with our services, including your flight, holiday or insurance, etc., we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate. (2) We may collect and process your information for the purposes set out in our registration with the Office of the Information Commissioner, and disclose the same to our group companies for business purposes and also to companies and our service providers who act as “data processors” on our behalf, or to credit and fraud agencies (some of whom are located outside the UK/EEA). These business purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, re-organisation/structuring/sale of our business (or group companies), risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection. (3) Information (such as health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information and sensitive personal data to us in circumstances where we need to act on your behalf or in the interest of passengers or in an emergency. If you do not agree to Our Use of Your Information above, we cannot do business with you or accept your booking. Direct Marketing Material (1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. Our websites will assume you to agree to e-communications when you make a booking. (2) You may indicate your preference regarding receiving third party direct marketing material. (3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below. Your Rights (1) On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a £10 fee) and to correct any inaccuracies. (2) You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our “unsubscribe email” or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way. (3) For a list of our group companies or brands, please send us your request. Please write to TUI UK Limited, Legal Department, TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex RH10 9QL. Foreign Controls Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country. Use Of Tools/”Cookies” And Links To Other Websites If our contact and dealing with you is via our website(s), we may use HTTP cookies. These cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. However, you may not be able to enjoy all the facilities or book via our website if you do so. We may use information we hold and cookies to identify your individual website behaviour, searches, preferences, facilitate your activities on our website(s) and provide you with services and offers. For example... n If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another. n We collect information relating to customer use, trends and patterns and use cookies and software tools to capture, measure and analyse site usage and related information. n If you also receive our email marketing, we will tailor the information we send you unless you tell us not to. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation. n When you are on our website, we may interact with you and/or provide you with personalised information. We do this by using cookies to identify your individual website behaviour which allows us to provide you with more relevant personalised promotions. When you are online but off our site, to help us deliver advertising effectively and avoid repeating adverts, we employ cookies. These cookies allow us to provide advertising off site which is more relevant to the user’s interests. The information that we collect and share is anonymous and not personally identifiable. It does not contain a user’s name, address, telephone number or email address. Our website(s) may use a variety of HTTP cookies. To help you understand more about, control and/or delete cookies... (1) Pinsent Mason law firm: www.aboutcookies.org (2) Internet Advising Bureau: www.youronlinechoices.com/uk (3) Adobe: www.macromedia.com/support/documentation/en/flashplayer/help/ settings_manager07.html (4) Google Analytics: http://code.google.com/apis/analytics/docs/concepts/ gaConceptsCookies.html By using our website(s), you consent to our use of cookies as set out above. Our website(s) may contain links to other sites not controlled by us. It is your responsibility to check the status of these sites. Monitoring To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may monitor and/or record: (1) telephone calls, (2) activities using CCTV in and around our premises, and (3) transactions and activities at all points of contact. All recordings are and shall remain our sole property. A-Z Guide Security Statement We have taken all reasonable steps and have in place appropriate security measures to protect your information. Changes To This Policy Any changes to this Policy will be either posted on our website, brochure and/or made available on request. Privacy Policy version March 2011. Data Notices n Customer Data: To provide your holiday and ensure that it runs smoothly, we (and your travel agent, if you use one) need to use information such as your name and address, special needs, dietary requirements, etc. Please be informed that we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies; we may also supply it to security or credit checking companies, and to public authorities such as customs and immigration. When you make this booking you consent to this information being passed to the relevant people. Information held by you travel agent is subject to that company’s own data protection policy. n Caricom API Data: Please note that some or all of the Caricom states listed below have entered into an agreement with the USA whereby advance passenger data, required by and provided to Caricom states for border security purposes, will be passed to the USA Department for Homeland Security for processing on behalf of those Caricom states listed as follows: Anguilla, Antigua and Barbuda, The Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Haiti, Jamaica, Montserrat, Saint Lucia, St Kitts and Nevis, St Vincent and the Grenadines, Surinam, Trinidad and Tobago, Turks and Caicos Islands. Collectively members or associate members of ‘Caricom’. The UK Information Commissioner’s Office has accepted that this will not breach the Data Protection Act but that we are required to bring this to your attention. n US Secure flight Data: The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R. parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport and denial of authority to enter the boarding area. TSA may share information you provide wih law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notce and the privacy impact assessment, please see the TSA web site at www.tsa.gov. Day-before Check-in At Gatwick, Manchester and Birmingham, you can check in at the airport from 12pm to 10pm the day before you travel, subject to availability. All members of your group need to check-in together. This is to meet the Department For Transport’s security requirements. You’ll need everyone’s tickets, passports and luggage. Day-before Check-in is free if you’re flying with Thomson Airways from Gatwick and Manchester and you don’t need to book. At Birmingham, you’ll need to book this service and there may be a charge. If you’re travelling to a destination that has additional security at check-in, we won’t be able to issue your boarding cards. At the moment, this includes flights to the United States. You can still check in your luggage but you’ll need to return to check-in the following morning to pick up your boarding cards. Bear in mind, Day-before Check-in isn’t available for cruises to the Caribbean and the Red Sea. Delays Depending on airport facilities, we provide light refreshments for a delay of two to four hours, a meal – or vouchers for a meal – for four to eight hours, overnight accommodation for delays of eight to 12 hours if it’s necessary and possible. If a delay is longer than five hours, you can cancel your flight and we’ll refund the flight part of your holiday. We’ll only refund the whole cost of your holiday if we change or cancel your holiday. We set out exactly what this means in Our Agreement With You. If you’ve booked your complete cruise holiday – including flights, transfers and the cruise itself – with us and there’s a flight delay, we’ll make sure you get to the ship. See Insurance for more details. Dress Code Men need to wear long trousers, shirts with sleeves, and shoes for dinner in most hotels. See Gala Meals and Formal Nights for more details. On the cruise front, it’s smart casual for evenings. For men that means full-length trousers and a polo or open-necked shirt. At the captain’s cocktail party, the dress code is traditional dinner wear, so tuxedo or suit and tie for men, and evening dress for women. Drinks Package See All Inclusive Drinks Package. E Early Check-in See Day-before Check-in. Entertainment Onboard Each itinerary has its own entertainment programme but you’ll need to bear in mind, if you’re combining two itineraries with the same name to make one holiday, you may find some of the acts are repeated. Also, just so you know, we may need to change guest acts and speakers. ESTA See Visas. Exclusively For Adults We won’t accept bookings for anyone aged 16 and under on the following sailings... Winter 2012/13 - Thomson Celebration January 2013 Winter 2012/13 - Thomson Dream 9th December, 8th April, 14th April Winter 2012/13 - Thomson Majesty January 2013 Winter 2012/13 - Thomson Spirit March 2013 Summer 2013 - Thomson Majesty June and September 2013 If you’re combining two seven night itineraries to make a 14 night cruise, bear in mind that the second week may not be adults-only. You’ll need to check the dates before you book. See Adult Properties for information on our adults-only hotels. 209
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Thomson Majesty Date Day Nights Por
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Cruises - Azores Cruise Club

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