iPhone THE MISSING MANUAL - Cdn.oreilly.com

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274 Can’t Send Email It’s happened to thousands of people. You set up your POP email account (page 136), and everything looks good. But although you can receive mail, you can’t send it. You create an outgoing message, you tap Send. The whirlygig“I’m thinking” cursor spins and spins, but the iPhone never sends the message. The problem’s cause is very technical, but here’s a nicely oversimplified explanation. When you send a piece of postal mail, you might drop it off at the post office. It’s then sent over to the addressee’s post office in another town, and delivered from there. In a high-tech sort of way, the same thing happens with email. When you send a message, it goes first to your Internet provider’s email server (central mail computer). It’s then sent to the addressee’s mail server, and the addressee’s email program picks it up from there. But spammers and spyware writers became an increasing nuisance, especially people who wrote zombies—spyware on your computer that churns out spam without your knowledge. So the big ISPs (Internet service providers) began fighting back in two ways—both of which can block outgoing mail from your iPhone, too. Here’s the scoop: • • Use port 587. Ports are invisible “channels” from a computer to the Internet. One conducts email, one conducts Web activity, and so on. Most computers send email out on port 25. In an effort to block zombie spam, though, the big ISPs have rigged their networks so that mail you send from port 25 can go only to one place: the ISPs’ own mail servers. (Most zombies attempt to send mail directly to the addressees’ mail servers, so they’re effectively blocked.) Your iPhone tries to send mail on port 25—and it gets blocked. The solution? Choose a different port. From the Home screen, tap SettingsÆMail. Tap the name of your POP account. Scroll down to the Outgoing Mail Server. Tap the address there to edit it. Whatever’s there, add :587 to the end of it. So mail.ixmail.com becomes mail.ixmail.com:587. Try sending mail again. If it’s still not sending, try changing that suffix to :465. Use AT&T’s mail server. When you’re home, your computer is connected directly, via cable modem or DSL, to the Internet provider’s network. It knows you and trusts you. appendix B
But when you’re out and about, and your iPhone uses AT&T’s cellular EDGE network (Chapter 6), your Internet provider doesn’t recognize you. Your email is originating outside your ISP’s network—and it gets blocked. For all the ISP knows, you’re a spammer. Your ISP may have a special mail-server address that’s just for people to use while they’re traveling. But the simpler solution may just be to use AT&T’s own mail-server address. Tap SettingsÆMailÆthe name of your POP accountÆOutgoing Mail Server. Tap the address there to edit it. Replace whatever’s there with cwmx.com (which, at one time, stood for Cingular Wireless Mail Exchange). If you’re like thousands of people, that simple change means you can now send messages when you’re on AT&T’s network and not just receive them. Problems That Aren’t Really Problems There’s a difference between“things not working as they were designed to”and “things not working the way I’d like them to work.” Here are a few examples: • • • Rotation sensor doesn’t work. As you know, the screen image is supposed to rotate into horizontal mode when you turn the iPhone itself. But this feature works only in Safari and when viewing photos, not in any other program. Furthermore, the iPhone has to be more or less upright when you turn it. It can’t be flat on a table, for example. The orientation sensor relies on gravity to tell it which way you’re holding the phone. I hear only the audio of my video podcasts! Actually, it’s a feature, not a bug. You can listen to the audio of your video podcasts if you access them from one of the iPod program’s audio lists (like Songs). To see the video, open the podcast from within the Videos list. The phone volume is low—even the speakerphone. That’s true. The iPhone’s ringer, earpiece, and speaker aren’t as loud as on some other phones. (P.S.—With all due respect: did you remove the plastic film from your brand-new iPhone? This plastic, intended to be on the phone only during shipping, covers up the earpiece.) The speaker volume is a lot better when it’s pointed at you, either on a table or with your hand cupped around the bottom of the phone to direct the sound. Troubleshooting and Maintenance 275
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“Pogue, the New York Times comput
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iPhone The Missing Manual
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Contents The Missing Credits . . .
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Cookies, Cache, and Other Security
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The Missing Credits David Pogue (au
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• Windows Vista: The Missing Manu
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Introduction You can say the iPhone
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• • connection or via AT&T’s
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1 The Guided Tour If you had never
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• If you change your mind about t
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huge reason that Apple chose AT&T a
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Screen Icons Here’s a roundup of
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Some beginners forget that the Home
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speaker, the microphone, and the 30
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Tap You’ll do a lot of tapping on
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Double-Tap Double-tapping is actual
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• The iPhone has a Caps Lock feat
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• • So you can save time by del
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In fact, you can type any of the pu
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You recharge the iPhone by seating
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2 Phone Calls As you probably know,
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• • Tap a name or number to dia
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Multitasking Don’t forget, by the
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When you’re finished, tap Hide Ke
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Whenever you’re on two calls at o
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Your iPhone’s own phone number ap
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➌ Type the person’s name. See p
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In either case, you wind up with th
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To zap someone, tap the name in the
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The Favorites list holds 20 numbers
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• • If so, the Call Details scr
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If you, a person in Oprah’s tax b
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3 Fancy Phone Tricks Once you’ve
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• this option. It’s a prerecord
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• • Greeting. Tap this button (
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• • • As with email, the reci
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The Text List What’s cool is that
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Address it by tapping the + button,
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Of course, the iPhone itself doesn
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The only thing worth noting about t
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Bluetooth equipment. If all goes we
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4 Music and Video Of the iPhone’s
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• • • To start playing a song
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• • • the 1600s,”“Kazoo C
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So what, exactly, is Cover Flow for
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Controlling Playback (Music) Once y
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To hide the slider, Loop, and Shuff
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• • • Play/Pause (÷/¿). The
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Fortunately, if this effect winds u
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• When you’re finished, tap Don
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5 Photos and Camera This is a short
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Next is Photo Library, which means
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• pixel originals of pictures you
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• • • Send icon. Tap the icon
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Photos by Email—and by Text Messa
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Ah, but this is why you bought an i
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All the same, the camera is capable
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The Camera Roll screen shows, at th
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6 Getting Online The iPhone’s con
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Just how much faster is Wi-Fi than
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your work by bounding in, wagging,
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in the Safari Web browser, the mess
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7 The Web The Web on the iPhone loo
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• • • • • • ± (Add Boo
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• Double-tap. Safari is intellige
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The Address bar is the strip at the
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you’ve visited them recently). If
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Editing Bookmarks and Folders It’
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Once the History list appears, just
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Searching the Web You might have no
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• • • • BBC News. You can f
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• You can open a third window, an
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The cache is a little patch of the
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8 Email You ain’t never seen emai
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Now you land on the account-informa
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These account types require more se
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• • Outlook. Choose ToolsÆE-ma
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• • Little League, Old Stuff, w
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Use the Return key to create blank
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for the pleasure of watching the an
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might need only occasionally. They
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of letters of the name or email add
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Signatures A signature is a bit of
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on “Leave a copy of retrieved mes
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desktop email program, you may get
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To set up your VPN connection, visi
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9 Maps and Apps Your Home screen is
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• • Day shows the appointments
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• Then tap Ends, and repeat the p
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• Notes. Here’s your chance to
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that, coincidentally, is playable o
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once you’ve tapped More to see th
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Finally, there’s a Î button at t
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• • Add a stock by tapping the
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two fingers (page 18) to magnify or
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That pushpin business also comes in
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Driving Directions If you tap the !
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Traffi c No, the iPhone doesn’t h
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When you tap Search, you’re shown
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major city. As you type, a scrollin
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• • Label. Tap to give this ala
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While the digits are flying by, you
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And what is the number in memory? P
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10 iTunes for iPhoners For the five
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Here’s the basic rule of using iT
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From now on, if you don’t want th
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Audiobooks Some people like the sou
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That nice iTunes even gives you som
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• Audio formats like MP3, AAC, pr
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11 Syncing the iPhone When you get
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In that case, you can stop the auto
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Syncing Music and Audio Books The i
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Click it to look it over, if you li
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If you want only some of the albums
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Windows Vista • Windows XP Scroll
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Windows Mail Windows Mail, included
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It’s trickier on the PC version o
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Page 243 and 244: 12 Add-Ons: Accessories and Web App
Page 245 and 246: • gOffice for iPhone. Believe it
Page 247 and 248: • • Tap a product category to s
Page 249 and 250: • • The iPhone is also a phone,
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Page 253 and 254: 13 Settings Your iPhone is a full-b
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Page 263 and 264: house or the office, or to protect
Page 265 and 266: Ordinarily, every time you type som
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Page 273 and 274: A Setup and Signup The iPhone stand
Page 275 and 276: • If that’s what you want, fill
Page 277 and 278: • • • • Billing Information
Page 279 and 280: And that’s the ball game. You now
Page 281 and 282: B Troubleshooting and Maintenance T
Page 283 and 284: • your stuff—all of it. Music,
Page 285: Turns out this is a software bug, n
Page 289 and 290: Warranty and Repair The iPhone come
Page 291 and 292: • • • • them in one fell sw
Page 293 and 294: .Mac accounts, 136-139 802.11 netwo
Page 295 and 296: cradle see charging dock currency s
Page 297 and 298: phone features, 29-52 photos, 89-10
Page 299 and 300: phone features, 29-52 answering cal
Page 301 and 302: speed dial see Favorites list sprea
Page 303 and 304: Safari tour, 114-115 scrolling fram
Page 305 and 306: The book that should have been in t
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