Voices for Change: the Consumer Right to Representation

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6 World Consumer Rights Day 2002: Voices for Change 4 Making it Real: Strategies for Effective Representation 23 Representatives 23 Consultation 24 Effective strategies 24 Beware involvement without representation 25 Effective meetings 27 Volunteers, compromise, commitment win UN guidelines 28 5 The State of Representation 29 How are consumers represented? 30 How long have consumers been represented on this body? 30 What is the impact of representation? 31 Specific experiences 32 Representation at the European Union 34 6 Representation at the Global Level 35 Codex: Long-term strategy to turn input into influence 36 Trade: Changing mechanisms 37 Utilities: Tough learning curve 38 CI at ISO: Small victories over the long haul 39 Agenda-setting in e-commerce at the OECD 40 Successes in standards 41 TransAtlantic Consumer Dialogue: A venue for representation 41 Annex A: Organisations Responding to Survey 43 Annex B: Examples of Success 45 Armenia: Consumers have their say on legal changes 45 Australia: E-commerce and spam guidelines 45 Australia: Price gouging prevented 45 Azerbaijan: Tobacco industry curbed 46 Brazil: Battling for better condoms 46 Brazil: Presidential election debates 46 Burundi: Restoring insurance payments 46 Cameroon: Consumers get voice in World Bank programmes 46 Chad: Reining in the power industry 47 Colombia: Campaign gets GM soya off the menu 47 Côte d’Ivoire: Ten commandments for the state 47 Croatia: Consumer Protection Bill goes to Parliament 47 Cyprus: Better milk standards 47 Ecuador: Consumer rights are human rights 48 El Salvador: Fair electricity price for small farmers 48 India: Freedom of Information act 48 Kazakhstan: Putting consumer rights back on the agenda 48 Macedonia: Legislation approved 48 Malawi: Protest over petrol prices 49 Mali: Taking on the bus carriers 49 Niger: Better transport sought 49
World Consumer Rights Day 2002: Voices for Change Norway: Voluntary conflict resolution committees 49 Senegal: Clear water bills 50 Slovak Republic: Helping consumers query electricity bills 50 Sweden: Ethics of GM labelling 50 Zambia: Fair electricity prices 50 Zimbabwe: Protections in neo-liberal reforms 50 Annex C: Improvement needed 51 Argentina: Small claims court stalled 51 Brazil: Consumers seek standards input 51 Burundi: More timely info on oil needed 51 Caribbean: Government consumer bureau seek NGO allies 52 Hong Kong: Broader definition of ethical behaviour 52 India: Presenting alternative models for input on drugs 52 Malaysia: “No significant change” in law on housing abuses 53 Norway: No say at research council means no consumer research 53 Romania: Seat sought, seat granted 53 USA: Money opens doors 53 Annex D: WCRD questionnaire 54 Annex E: References and resources 57 Consumers International resources on representation 57 Other documents used for this report 57 Annex F: Feedback form 59 7
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Voices for Change: the Consumer Right to Representation

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