ANNUAL REPORT 2010

Internal Audit Manager
In accordance with the regulations applicable to Mercantil and its subsidiaries, Mercantil has an
Internal Audit Manager who works in conjunction with the Audit Committee when the overall
operations of Mercantil and its subsidiaries are audited.
The Internal Audit Manager heads Mercantil’s Global Internal Audit Unit, which designs
Mercantil’s internal audit plan in conjunction with the Audit Committee. This plan is executed
throughout the year. The results of the internal audits are reviewed and discussed periodically by
the Audit Committee and the Board of Directors so that any corrective action may be taken.
Anti-Money Laundering Compliance Officer
In accordance with the regulations on the matter, Mercantil has a Compliance Officer who chairs
the Committee on the Prevention and Control of Money Laundering and is responsible for
designing the Annual Operating Plan for the Prevention and Control of Money Laundering,
coordinating and supervising the Anti-Money Laundering Committee and the Money Laundering
Prevention and Control Unit, coordinating staff training activities on anti-money laundering and
maintaining institutional relations with the regulatory bodies on the matter. The Compliance
Officer also advises the Audit Committee and the Board of Directors on compliance with their
anti-money laundering obligations under current legislation.
Disclosure of Information
Mercantil prepares and publishes the company’s financial statements on a semi-annual basis in
compliance with the standards of the regulatory bodies. The company also prepares a quarterly
report containing detailed information and accurate economic and financial data, as well as other
relevant data for the market, which is disclosed to the general public, the National Securities
Superintendency and the Caracas Stock Exchange through nationwide distribution methods, and
by e-mail to analysts and participants in the local and international markets. Information is
distributed periodically to the United States Securities and Exchange Commission (the SEC) in
accordance with its obligation to maintain Mercantil’s Level 1 ADR program in the United States
of America. Financial information on the company is also available on the website of the Mercantil
Banco subsidiary at www.bancomercantil.com. Thus Mercantil fulfills the regulations on
immediate dissemination of any information that may materially affect the price of its shares.
Last but not least, Mercantil has an Investor Relations Unit, whose functions include the timely
disclosure of information to investors by different means, including events and presentations.
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