coMsat Multichannel PRA

Multichannel PRA
SMS Template for CLI Transfer: Here you can define the actual text to send via
SMS. In the text there are two placeholders you can use:
- The CLI to be transferred
- The PBX number
When calling from an extension of a PBX, e.g. 104, this number alone would not be
sufficient for a return call. Also the PBX number, e.g. 01237776, is needed, so the
resulting DDI would be 01237776104. A sensible SMS text template would then be:
Number tried to reach you. Please call back.
Which would result in the text actually sent:
Number 01237776104 tried to reach you. Please call back.
b. Return Call Handling
This option can only be used if the CLIR is deactivated in the channel parameters, so
the number of the GSM module is transferred.
Note: Users that have trunk access will always get the CLI. So, if you want to do
return call handling only for staff members, activate CLIR in the channel parameter
(CLI suppressd) and add the numbers of the staff members to the list "Allow routing
from GSM" in the general parameters.
Set Return Call Handling to “Handle Return Calls”. Then, when a called person
makes a return call to the calling number presented to him or her, the call will
automatically be forwarded to the exension that had been trying to call.
To signal the forwarding to the caller an announcement can be played. To load the
Information Announcement please refer to the section “Voice”.
Note: The return call handling is done by managing a list of temporary pairs of
extensions/called numbers. For every called number only one extension can be
assigned, so if a second extension tries to call the same number, a return call will be
routed to the second extension.
Lifetime of Assignment: After the time specified (in minutes) the assignment
between extension and called number times out and will be deleted. A return call
coming in after this time will be handled as defined in the channel parameters (calling
default or enabling dialing).
6.4.9 Black List / White List
The Multichannel PRA maintains two lists of numbers concerning the calls coming in
from GSM or PSTN.
date: page: file:
15.02.2008 10:32 51 Manual coMsat Multichannel PRA 3-3 eng.doc
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