PB 22164 - September 29, 2005 - USPS.com® - About

POSTAL BULLETIN 22164 (9-29-05)
Parcel Select Hold For Pickup" Endorsement Field Information Kit
FIELD INFORMATION KIT
Parcel Select “Hold For Pickup”
Endorsement
This information kit is designed to inform Postal Service
employees about the new Parcel Select “Hold For
Pickup” endorsement. At this time, the use of this endorsement
is limited to destination delivery unit (DDU) rate
Parcel Select mail. This kit contains the following materials:
Briefing Article.
Image of the “Hold For Pickup” Address Label and
Instructions.
Image of the Official “Hold For Pickup” Endorsement
ID Label.
Frequently Asked Questions.
Standup Talk for Employees.
Briefing Article
Beginning September 29, 2005, senders of Parcel Select
DDU mail are able to endorse their parcels “Hold For
Pickup.” This endorsement is used by mailers for items
they do not want left at the recipient’s door. This enhancement
is designed to meet the unique needs of mailers who
ship high-value goods or to better meet customer needs
regarding convenience. The new “Hold For Pickup”
endorsement is being implemented initially only for Parcel
Select service, but we anticipate that the endorsement will
be expanded to all parcel products where applicable. The
“Hold For Pickup” endorsement is another way we are
transforming our products and services to better meet the
needs of our customers.
The “Hold For Pickup” endorsement works within the established
processes for Parcel Select service. Parcels
bearing the Parcel Select “Hold For Pickup” endorsement
are drop shipped to a designated Postal Service facility.
Each parcel is identified with a designated Postal Service
facility name and ZIP Code, along with the name and
address of the customer. Each parcel is also identified with
an official endorsement ID label that reads “Hold For Pickup”
in a red-white-and-blue color scheme.
When the parcel arrives at the designated “Hold For
Pickup” facility, the merchant/agent notifies the customer
that the parcel is available for pickup at that location. The
addressee has up to 10 calendar days to pick up the mailpiece.
If the parcel is not picked up by the third day, the
Postal Service carrier delivers a Parcel Select “Hold For
Pickup” reminder notification to the customer’s delivery
address.
The following procedures apply for a “Hold For Pickup”−endorsed
parcel that the customer has not picked up
after 10 calendar days, that the customer has “Refused,”
that the merchant/agent has “Recalled,” or that the Postal
Service has stamped “Return to Sender” because of visible
damage:
A merchant/agent who is a Parcel Return Services
(PRS) participant is responsible for picking up the
parcel from the Return Delivery Unit (RDU) and is
charged the appropriate PRS RDU rate for the
parcel.
If the merchant/agent is not a PRS participant, the
Postal Service returns the parcel to the sender at the
appropriate Parcel Post single-piece rate as provided
in Mailing Standards of the United States Postal
Service, Domestic Mail Manual (DMM) 507.1.5.4.
Not all Postal Service facilities are designated as “Hold
For Pickup” facilities. Participating merchants/agents are
provided with the list of “Hold For Pickup” designated Postal
Service facilities.
The Parcel Select “Hold For Pickup” endorsement is
another way the Postal Service is transforming itself to
meet changing customers needs. By providing this new endorsement
and handling these parcels effectively, we help
fulfill the needs of customers and, at the same time, generate
more parcels and new revenue for the Postal Service.
Parcel Select “Hold For Pickup” Handling
Instructions and Address Label
Handling Instructions
Scan parcel “Arrive at Pickup Point.”
Place all Parcel Select “Hold For Pickup” parcels in
“Left Notice” area.
When the customer arrives for pickup, the customer
must provide a valid government-issued photo ID.
If the name on the parcel does not match the customer’s
ID, the designee must know the name and
address on the address label and the last four digits
of the Confirmation Service number, and must provide
a valid government-issued photo ID.
If the customer meets the appropriate requirements
noted above, scan the parcel as “Delivered.”
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