PB 22164 - September 29, 2005 - USPS.com® - About

POSTAL BULLETIN 22164 (9-29-05)
Parcel Select Hold For Pickup" Endorsement Field Information Kit
last four digits of the Confirmation Service number,
and must present a valid government-issued
photo ID.
20. What if the address on the customer’s identification
does not match the address on the parcel?
As long as the name on the customer’s ID matches the
name on the address label, the address does not need
to match.
21. How is postage paid?
Postage is paid at the Parcel Select DDU rate. The mailpieces
are prepared using a manifest and are verified at
the merchant/agent’s plant. No postage is charged at
the retail unit. For Parcel Return Services (PRS)
participants, each return is charged a flat $2.00 fee.
Merchants/agents who do not participate in PRS are
charged the appropriate Parcel Post single-piece rate as
provided in DMM 507.1.5.4.
22. Is the designated Postal Service facility ever required
to deliver a Parcel Select “Hold For Pickup” parcel?
No, the designated Postal Service facility should never
deliver a Parcel Select “Hold For Pickup” parcel.
23. What if the customer wants to pay to have it delivered
to their residence — for instance, if a parcel is too
heavy or too big for their car, or for any other reason?
In such cases, the customer must take possession of
the parcel, take the parcel back into the retail unit, and
pay postage to have the parcel delivered to their residence.
The customer should obliterate or remove from
the parcel all references to Parcel Select “Hold For Pickup.”
The retail unit charges the customer the applicable
rate for the delivery service chosen.
24. What extra services can be added to Parcel Select
“Hold For Pickup” parcels?
Delivery Confirmation, Signature Confirmation, and
insurance can be used with parcels bearing the Parcel
Select “Hold For Pickup” endorsement. These extra services
are selected by the merchant when the parcels are
shipped and are not applied at retail. One of these Confirmation
Services must be included with each Parcel
Select “Hold For Pickup” parcel.
25. Is there an oversized fee for Parcel Select “Hold For
Pickup” parcels?
Yes, oversized parcels exceeding 108 inches but not
more than 130 inches in combined length and girth are
charged $7.51. Scan returns under the Returns Mode:
Random Sampling with the handheld scanner. The
charge is automatically assessed when the parcel is
scanned.
Standup Talk for All Employees
[Please read this stand-up talk to all employees and post
a copy on employee bulletin boards.]
The Postal Service is enhancing Parcel Select service to
meet the unique needs of mailers who ship high-value and
heavyweight parcels. Starting September 29, 2005, Parcel
Select service offers these merchants a new endorsement
option — “Hold For Pickup” — that enables their customers
to pick up parcels at designated Postal Service facilities.
Parcel Select “Hold For Pickup” parcels are drop
shipped to a designated Postal Service facility where they
will be picked up by the addressee or their designee. The
Postal Service is a favored choice for many shippers who
value our quality and convenience at the “Last Mile” and
use Parcel Select destination delivery unit (DDU) service.
Several merchants have requested the option of letting
their customers pick up Parcel Select parcels at a nearby
Postal Service facility rather than having a carrier attempt
delivery unsuccessfully.
The primary advantages of this endorsement are
customer convenience and security. The Postal Service
benefits by eliminating the need for carriers to make multiple
delivery attempts of heavyweight parcels and/or reducing
the risk of theft for items left unattended. Parcel Select
“Hold For Pickup” endorsement gives our direct-to-consumer
shippers a Quick, Easy, Convenient solution for
the delivery of bulky and/or high-value items.
Each Parcel Select “Hold For Pickup” parcel is identified
with the “Deliver To” Postal Service facility name and ZIP
Code, along with the name and address of the merchant’s
customer. Each parcel is identified with an official “Hold For
Pickup” endorsement ID label that reads “Hold For Pickup”
in a red-white-and-blue color scheme. A “Hold For Pickup”
endorsement in reverse black-and-white print also appears
on the address label directly underneath the “Deliver To” information.
The merchant/agent is responsible for notifying
the customer that the parcel has arrived at the Postal Service
facility and is available for pickup for 10 calendar days
or it will be returned to sender.
The Postal Service has created a database of Postal
Service facilities designated as Parcel Select “Hold For
Pickup” offices and provides the list to participating or prospective
merchants and agents. Not every Postal Service
facility is designated as a Parcel Select “Hold For Pickup”
office. Parcels may arrive for customers to pick up in your
office that are not part of your normal delivery area. Your
responsibility is to know how to recognize a Parcel Select
“Hold For Pickup” parcel so that delivery of these items to
the street address of the customer is not attempted.
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