PB 22164 - September 29, 2005 - USPS.com® - About

POSTAL BULLETIN 22164 (9-29-05)
DMM AND PUBLICATION 122 REVISION
Indemnity Claims and Appeals
Effective September 29, 2005, Mailing Standards of the
United States Postal Service, Domestic Mail Manual
(DMM) and Publication 122, Customers Guide to Filing
Domestic Insurance Claims and Registered Mail Inquiries,
are revised to clarify the time limits for filing military claims,
the wording for certain nonpayable claims, and the address
for filing appeals with the Consumer Advocate.
We will incorporate these revisions into the next printed
editions of the DMM and Publication 122 and into the next
online updates available on the Postal Service PolicyNet
Web site:
Go to http://blue.usps.gov.
Under “Essential Links” in the left-hand column, click
on References.
Under “References” in the right-hand column, under
“Policies,” click on PolicyNet.
Then click on PUBs for Publication 122 or Manuals
for the DMM.
(The direct URL for the Postal Service PolicyNet Web
site is http://blue.usps.gov/cpim.)
Mailing Standards of the United States Postal
Service, Domestic Mail Manual (DMM)
* * * * *
600 Basic Standards for All Mailing Services
* * * * *
609 Filing Indemnity Claims for Loss or Damage
1.0 General Filing Instructions
* * * * *
1.4 When to File for Loss or Damage
[Revise the entries for APO/FPO Insured Mail to read as
follows:]
Mail Type of Service
When to File (From Mailing
Date)
No Sooner
Than
No Later
Than
* * * * *
APO/FPO Insured Mail
(First-Class Mail, SAM, PAL,
or COD)
45 days 1 year
APO/FPO Insured Mail
(Surface Only)
75 days 1 year
* * * * *
47
4.0 Claims
* * * * *
4.3 Non Payable Claims
Indemnity is not paid for insured mail, Registered Mail,
COD, or Express Mail in these situations:
* * * * *
[Revise item ad to read as follows:]
ad. Mail not bearing the complete names and addresses
of the mailer and the addressee that is undeliverable
as addressed to both the addressee and the mailer.
* * * * *
Publication 122, Customer Guide to Filing
Domestic Insurance Claims or Registered Mail
Inquiries
* * * * *
When to File
* * * * *
For a Lost Article
You must file a claim within the time limits in the chart
below:
[Revise the entries for APO/FPO Insured Mail to read as
follows:]
Type of Service
APO/FPO Insured
Mail (First-Class
Mail, SAM, PAL, or
COD)
APO/FPO Insured
Mail (Surface Only)
Claim may not
be filed until
45 days 1 year
75 days 1 year
after date of
mailing
Claim must be
filed by
from date of
mailing
What Is Not Payable
[Revise the first sentence to read as follows:]
Indemnity is not paid for Insured Mail, Registered Mail,
COD, or Express Mail in these situations:
* * * * *
[Revise item ad to read as follows:]
ad. Mail not bearing the complete names and addresses
of the mailer and the addressee that is undeliverable
as addressed to both the addressee and the mailer.
* * * * *