Nashville Area Indian Health Service 2011 Annual Report

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PRIORITY FOUR: MAKE ALL OUR WORK ACCOUNTABLE, TRANSPARENT, FAIR AND INCLUSIVE. Culture of Strong Communication The Area Director has led and established a culture of strong and transparent communications through: »» Quarterly general staff meetings where presentations include budget transparency, ongoing projects and process improvements »» Monthly Division Director meetings »» Mandating monthly staff meetings in every operating division »» Delivering quarterly email briefings to staff and Tribes »» Developing Frequently Asked Questions sheets »» Mandating quarterly email briefings from Service Unit CEOs to Tribal Leadership »» Developing a SharePoint site that contains division and service unit dashboards, management review materials and project reports from all 50+ “project champions”. Nashville Area employees at a General Staff Meeting in Nashville, Tennessee. 32 www.ihs.gov/Nashville Nashville Area Indian Health Service
PRIORITY FOUR: MAKE ALL OUR WORK ACCOUNTABLE, TRANSPARENT, FAIR AND INCLUSIVE. Where Our Money Comes From Recurring Base in millions Total = $132.7 Million $0.6 $1.6 $0.8 $3.2 $0.9 $4.3 $1.8 $3.5 $13.0 $57.4 $30.2 $2.9 $1.8 $9.1 $1.1 $0.5 Activity Amount (in millions) Recurring Base ■ Hospital & Clinic $57.4 $57,414,557.00 ■ Equipment 0.6 615,647.00 ■ Maintenance & Improvement (M&I) 1.6 1,635,900.00 ■ Facilities 0.8 786,099.00 ■ Environmental Health Services (EHS) 3.2 3,210,365.00 ■ Urban 0.9 918,398.00 ■ Direct Contract Support Cost (DCSC) 4.3 4,282,360.00 ■ Direct Operations 1.8 1,785,368.00 ■ Capital Human Resources (CHR) 3.5 3,486,988.00 ■ Indirect Costs 13.0 13,050,570.00 ■ Contract Health Services (CHS) 30.2 30,183,183.00 ■ Health Education 0.5 518,787.00 ■ Public Health Nursing (PHN) 1.1 1,084,739.00 ■ Alcohol & Substance Abuse 9.1 9,091,507.00 ■ Mental Health 1.8 1,776,299.00 ■ Dental 2.9 2,885,614.00 Total $132.7 $132,726,381.00 Nashville Area Indian Health Service www.facebook.com/IHSNAO 33
Page 1 and 2: 2011 Annual Report Nashville Area I
Page 3 and 4: In Loving Memory… Charlene Willis
Page 5 and 6: Table of Contents Executive Summary
Page 7 and 8: EXECUTIVE SUMMARIES Martha Ketcher,
Page 9 and 10: EXECUTIVE SUMMARIES Chief Medical O
Page 11 and 12: Renew and strengthen our partnershi
Page 13 and 14: PRIORITY ONE: RENEW AND STRENGTHEN
Page 15 and 16: PRIORITY ONE: RENEW AND STRENGTHEN
Page 17 and 18: Reform the Indian Health Service.
Page 19 and 20: PRIORITY TWO: REFORM THE INDIAN HEA
Page 21 and 22: PRIORITY TWO: REFORM THE INDIAN HEA
Page 23 and 24: Improve the quality of and access t
Page 25 and 26: PRIORITY THREE: IMPROVE THE QUALITY
Page 27 and 28: PRIORITY THREE: IMPROVE THE QUALITY
Page 29 and 30: Make all our work accountable, tran
Page 31 and 32: PRIORITY FOUR: MAKE ALL OUR WORK AC
Page 33: PRIORITY FOUR: MAKE ALL OUR WORK AC
Page 37 and 38: PRIORITY FOUR: MAKE ALL OUR WORK AC
Page 39 and 40: Improve Customer Service.
Page 41 and 42: IMPROVE CUSTOMER SERVICE working re
Page 43 and 44: Serving the COMMUNITY… a record 3
Page 45 and 46: CATAWBA SERVICE UNIT centered; metr
Page 47 and 48: 5,660 prescriptions were filled thr
Page 49 and 50: the Micmac Service Unit has met all
Page 51 and 52: MICMAC SERVICE UNIT Healthy Baby ba
Page 53 and 54: the Unity Healing Center 104 provid
Page 55 and 56: the Office of Tribal Activities ove
Page 57 and 58: the Nashville Area Chief Medical Of
Page 59 and 60: the Office of Public Health conduct
Page 61 and 62: OFFICE OF PUBLIC HEALTH Figure 3: G
Page 63 and 64: OFFICE OF PUBLIC HEALTH LCDR Max Bo
Page 65 and 66: over $12,000,000.00 American Recove
Page 67 and 68: OFFICE OF ENVIRONMENTAL HEALTH & EN
Page 73 and 74: the Division of Extramural Awards&A
Page 75 and 76: the Division of Information Resourc
Page 77 and 78: DIVISION OF INFORMATION RESOURCES M
Page 79 and 80: 14 scholarship awards worth over $9
Page 81 and 82: DIVISION OF TECHNICAL SUPPORT O.J.
Page 83 and 84: with 99% Nashville’s Division of
Page 85 and 86:
Nashville Area IHS serves 52,000 NA
Page 87 and 88:
AREA TRIBES, NATIONS AND PARTNERS E
Page 89 and 90:
AREA TRIBES, NATIONS AND PARTNERS P
Page 91 and 92:
URBAN INDIAN HEALTH PROGRAMS Americ
Page 93 and 94:
EXECUTIVE STAFF BIOS Martha A. Ketc
Page 95 and 96:
EXECUTIVE STAFF BIOS CAPT Scott Hel
Page 97 and 98:
EXECUTIVE STAFF BIOS Mitch Wright w
Page 99 and 100:
ACRONYM GLOSSARY A/P Accounts Payab
Page 101 and 102:
Nashville Area Office Nashville Are
Page 103 and 104:
Inside Back Cover
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Nashville Area Indian Health Service 2011 Annual Report

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