Nashville Area Indian Health Service 2011 Annual Report

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FEDERAL DIRECT CARE SERVICE UNITS Catawba Service Unit 2893 Sturgis Rd. Rock Hill, South Carolina 29730 Services: »» Medical »» Dental »» Pharmacy »» Laboratory »» Preventive Health Exams »» Community Health »» Specialized Services Mashpee Wampanoag Health Service Unit 33 Great Neck Rd. Mashpee, Massachusetts 02649 Services: »» Patient Registration/ RPMS »» Contract Health Services »» Emergency Preparedness »» Elder Outreach »» Earth Recovery Program Micmac Service Unit 8 Northern Rd. Presque Isle, Maine 04769 Services: »» Health Education »» Acute Care »» Preventative Health Exams »» Chronic Disease Management »» Tobacco Cessation »» Medical Billing Assistance Unity Healing Center P.O. Box C-201 Cherokee, North Carolina 28719 Services: »» Counseling »» Adventure-Based Counseling »» Medical & Dental Care »» Substance Abuse Education »» Cultural & Spiritual Programs 90 www.ihs.gov/Nashville Nashville Area Indian Health Service
EXECUTIVE STAFF BIOS Martha A. Ketcher, full-blood Cherokee and member of the Cherokee Nation of Oklahoma, is currently serving as the Acting Area Director of the Nashville Area Indian Health Service. In Martha’s official capacity, she serves as the Deputy Area Director for the Nashville Area Indian Health Service. Martha Ketcher, MBA, HCM Acting Area Director Martha started her career with the IHS in January of 1988 as Operating Accountant with the Oklahoma Area IHS Office and in May of the same year transferred to the Nashville Area Office. She has served previously in various capacities i.e. Budget Officer, subsequently to the Deputy Finance Director, Program Analyst, Finance Director, and Acting Executive Officer. Martha has also served for the past 11 years as the Agency Lead Negotiator for Self Governance Compacts. Previous to IHS, Martha was employed for eight years as senior accountant for the Cherokee Nation of Oklahoma where she began her career as a business intern. Martha earned her undergraduate degree with a Bachelor of Science Degree in Business Administration and Accounting from Northeastern State University in Tahlequah, Oklahoma, in 1981. She completed her Masters Degree in Business Administration/Health Care Management from the University of Phoenix in 2006. She has received honors awards from the Department of Health and Human Services for the Secretary’s Award for Distinguished Service, under Secretary Donna Shalala’s term, in recognition of Significant Achievements in the Delivery of Health Care, and Indian Health Service Directors Award for Outstanding Performance, Dedication and Commitment to the Mission of the IHS, and the Nashville Area Director’s Award for Excellence, including three consecutive Exceptional Managerial Service Awards from the State of Tennessee for Middle Tennessee Federal Executives, and the 2011 IHS Director’s Award for Excellence. She is a wife and mother of two, both in college and participates in multiple community service projects. Nashville Area Indian Health Service www.facebook.com/IHSNAO 91
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2011 Annual Report Nashville Area I
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In Loving Memory… Charlene Willis
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Table of Contents Executive Summary
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EXECUTIVE SUMMARIES Martha Ketcher,
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EXECUTIVE SUMMARIES Chief Medical O
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Renew and strengthen our partnershi
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PRIORITY ONE: RENEW AND STRENGTHEN
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PRIORITY ONE: RENEW AND STRENGTHEN
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Reform the Indian Health Service.
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PRIORITY TWO: REFORM THE INDIAN HEA
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PRIORITY TWO: REFORM THE INDIAN HEA
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Improve the quality of and access t
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PRIORITY THREE: IMPROVE THE QUALITY
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PRIORITY THREE: IMPROVE THE QUALITY
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Make all our work accountable, tran
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PRIORITY FOUR: MAKE ALL OUR WORK AC
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Improve Customer Service.
Page 41 and 42: IMPROVE CUSTOMER SERVICE working re
Page 43 and 44: Serving the COMMUNITY… a record 3
Page 45 and 46: CATAWBA SERVICE UNIT centered; metr
Page 47 and 48: 5,660 prescriptions were filled thr
Page 49 and 50: the Micmac Service Unit has met all
Page 51 and 52: MICMAC SERVICE UNIT Healthy Baby ba
Page 53 and 54: the Unity Healing Center 104 provid
Page 55 and 56: the Office of Tribal Activities ove
Page 57 and 58: the Nashville Area Chief Medical Of
Page 59 and 60: the Office of Public Health conduct
Page 61 and 62: OFFICE OF PUBLIC HEALTH Figure 3: G
Page 63 and 64: OFFICE OF PUBLIC HEALTH LCDR Max Bo
Page 65 and 66: over $12,000,000.00 American Recove
Page 67 and 68: OFFICE OF ENVIRONMENTAL HEALTH & EN
Page 73 and 74: the Division of Extramural Awards&A
Page 75 and 76: the Division of Information Resourc
Page 77 and 78: DIVISION OF INFORMATION RESOURCES M
Page 79 and 80: 14 scholarship awards worth over $9
Page 81 and 82: DIVISION OF TECHNICAL SUPPORT O.J.
Page 83 and 84: with 99% Nashville’s Division of
Page 85 and 86: Nashville Area IHS serves 52,000 NA
Page 87 and 88: AREA TRIBES, NATIONS AND PARTNERS E
Page 89 and 90: AREA TRIBES, NATIONS AND PARTNERS P
Page 91: URBAN INDIAN HEALTH PROGRAMS Americ
Page 95 and 96: EXECUTIVE STAFF BIOS CAPT Scott Hel
Page 97 and 98: EXECUTIVE STAFF BIOS Mitch Wright w
Page 99 and 100: ACRONYM GLOSSARY A/P Accounts Payab
Page 101 and 102: Nashville Area Office Nashville Are
Page 103 and 104: Inside Back Cover
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Nashville Area Indian Health Service 2011 Annual Report

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