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10 » ceo’s message Leadership and Coaching What makes a good leader? Does anyone really know the answer to that question? I would gamble to say no and ironically, leadership is probably one of the most studied and researched personal qualities. Think about it, good leaders are needed everywhere; in the workplace, at home, on sports teams, in groups of friends, in your associations, etc. Depending on the size of your company, family, team, group, or organization, different leaders are needed at various levels and various times. And we can even go as far to say that each one of those leaders usually possess different characteristics to accomplish the task at hand. A good leader is very important in all situations. However, as you can imagine, with all the variables (the above list doesn’t even scratch the surface) it is difficult for one person to be a successful leader through all situations. Therefore one of the responsibilities of a good leader is to build a sufficient staff, team, group, etc. to help in all circumstances. To help build and develop a competent and successful team, most leaders should also possess the skills of a coach. Really, what is a coach and what makes a good coach? In answering that question, think about whether there are differences between coaches, counselors, delegators, discipliners, mentors, and trainers? I would venture to say that a coach wears all the hats mentioned above. A coach is a counselor, delegator, discipliner, mentor and trainer. As a potential coach you need to ask yourself am I living up to or even capable of wearing all those hats. Marshall J. Cook in Effective Coaching illustrates how a leader (boss) can transition into being a coach in the following chart. The Boss The Coach Talks a lot.......................................................Listens a lot Tells................................................................Asks Fixes...............................................................Prevents Presumes........................................................Explores Seeks control..................................................Seeks commitment Orders............................................................Challenges Works on........................................................Works with Puts product first............................................Puts process first Wants reasons................................................Seeks results Assigns blame................................................Takes responsibility Keeps distant.................................................Makes Contact Not only is coaching satisfying for the employee, but is also rewarding for the coach. Some of the benefits of coaching noted by John Whitmore in Coaching for Performance: GROWing People, Performance and Purpose are listed below: o The enhancement of an employee’s self-esteem through the release of internal blocks. It becomes imperative that the successful coach creates an environment whereby the employee frequently meets with success and the employee sees the connection between his/her efforts and the successful outcomes. o Leaders have more time for their own work when their employees are taking full responsibility for their work. o Employees, work environments, and organizational cultures become more flexible and adaptable to change. o Everyone in the workplace learns skills that can be used in all aspects of their lives. As you can see, leadership and coaching go hand in hand. Greater benefits come from situations that are lead by a leader with coaching skills. It is very important make sure your leaders have proper training and experience. Proper leadership is the key to success in many work places, families, sport teams, group of friends, and even organizations. Beth Horan, CPA Interim CEO & VP of Operations Painting and Decorating Contractors of America | pdca.org
SURFACE SURFACE What’s Under Your Topcoat? They think it’s the paint. They think it’s the technique. But most importantly, they think it’s the person behind the job. Little do they know, it’s the secret agent underneath that makes the topcoat so strikingly beautiful. Introducing Peel Bond ® , the high-build bonding primer/sealer from XIM ® that gives you a competitive edge by drastically reducing cost, labor, time and “call backs.” Make your latex topcoats smooth, stunning and professional. What’s under your topcoat? Peel Bond is a high-build bonding primer/sealer from XIM that creates a smooth, easy-application for interior/exterior latex topcoats on alligatored, orange-peeled, cracked and weathered surfaces in addition to sealing raw wood, brick, stucco, concrete, plaster, masonry and more. XIM, when ordinary primers are not enough. Roll • Spray • Brush • Pad See for yourself why Peel Bond high-build bonding primer/sealer is a better way to paint! PEEL PEEL BOND BOND LATEX LATEX TOPCOAT TOPCOAT 1.800.262.8469 See the results at www.peelbond.com Introducing Peel Bond’s Trim Magic With more solids and higher filling capabilities, Trim Magic is even thicker than Peel Bond and self levels on a wide range of trim surfaces. Best applied with a brush or pad, Trim Magic fills, seals and prepares window and door frames, as well as all types of architectural trim for a beautiful latex topcoat.
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Page 3 and 4: SAFETY TRAINING AWARDS RECOGNITION
Page 5 and 6: is KILZ® my primer. “When it com
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Page 17 and 18: SNL takes the time to build its emp
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Page 23 and 24: Tips and Techniques Deliver a Stunn
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Page 36 and 37: » craftsmanship 36 Mood Assessment
Page 38 and 39: 38 In implementing this tool, I rea
Page 40 and 41: 40 » ifma Play It Safe What’s Yo
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Page 45 and 46: PDCA Commercial Forum Re-Energized
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Page 49 and 50: PAINTING AND DECORATING CONTRACTORS
Page 51 and 52: You can cover a lot more area with
Page 53 and 54: LET YOUR CUSTOMERS SHARE YOUR TRUE
Page 55 and 56: » Anvil Paints & Coatings Largo, F
Page 57 and 58: » Introducing Zinsser Paint & Fini
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Exquisite and luxurious ArmourColor
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» industry news 62 Gaining a Marke
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Green Solutions Using environmental
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WWW.PDCA.ORG PDCA’s Project Green
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70 » ad index Advertisers Advisors
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» ngpp 72 Digital is Here and Grow
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» pace PACE Provides Solutions - Y
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76 Why Have a Sales System? Pete Br
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78 equally pivotal that overcoat sy
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80 PACE 2009 Exhibit Hall Ribbon Cu
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Craftsman Operating Procedures The
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84 » blue collar advice Taming the
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For more information, see your near
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THE EASIEST WAY TO WORK SMARTER, NO
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