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Smart Meters - Public Service Commission

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Wait — California smart meters do have<br />

problems<br />

By Deborah Gage | September 8, 2010, 11:30 PM PDT<br />

Remember how an independent investigator said last week<br />

that the millions of smart meters being installed across Northern California by Pacific<br />

Gas & Electric were not malfunctioning and overcharging customers, even though a<br />

lawsuit against PG&E and over 1,300 customers claimed they were?<br />

Now the San Jose Mercury News says it’s collected dozens of complaints on its Action<br />

Line from readers who claim that the wireless smart meters interfere with their<br />

household electronics — cordless phones, crib monitors, patio speakers, wireless<br />

headsets and microphones, home security systems, motion detectors and remotecontrolled<br />

garage doors — as the meters transmit their power data back to the mother<br />

ship.<br />

PG&E, which was dinged for poor customer service, told the newspaper that the<br />

problems are not with the smart meters, but with all the other wireless equipment their<br />

customers have. Here, a PG&E spokesman advises one customer to get a refund on the<br />

baby monitor:<br />

“We are sorry the customer encountered this inconvenience. The <strong>Smart</strong>Meter device<br />

meets all Federal Communications <strong>Commission</strong> standards, so in cases like this, the baby<br />

monitor wasn’t built to a standard where it would not receive interference from legally<br />

transmitted equipment like a <strong>Smart</strong>Meter meter. It is likely that the replacement<br />

monitor was designed so it would not receive interference from legally transmitting<br />

equipment, which is why it is no longer experiencing interference. This reader might<br />

want to seek a refund from the store or maker of the first monitor she purchased.”<br />

The investigator, Structure, did say in its report that no new issues had cropped up with<br />

the meters — PG&E was aware of this one already.<br />

My prediction? Watch for a lot more conflicts like this before smart meters are accepted<br />

without questions by the public.

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