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LLETYGARWCH: LEFEL 2<br />
Mae yna alw mawr yn y diwydiant Lletygarwch am sgiliau<br />
gwasanaeth cwsmer, sgiliau coginiol a sgiliau cyflogadwyedd.<br />
Mae’r cymhwyster BTEC hwn yn rhoi’r cyfle i fyfyrwyr i<br />
ddatblygu’r sgiliau angenrheidiol yma.<br />
Mae’r cwrs yn rhoi blas galwedigaethol o’r diwydiant lletygarwch. Mae’n<br />
gyflwyniad i’r diwydiant lletygarwch, sy’n ymdrin ag elfennau craidd megis<br />
gwasanaeth cwsmer a diogelwch. Mae’r BTEC yn sylfaen addas i symud ymlaen i<br />
astudiaethau pellach yn y maes, er enghraifft cyrsiau BTEC Cenedlaethol mewn<br />
Lletygarwch, neu all fyfyrwyr chwilio am swydd mewn amrediad o fusnesau o<br />
fewn y diwydiant.<br />
Unedau<br />
Uned 1: Archwilio’r Diwydiant Arlwyo a Lletygarwch<br />
Uned 2: Nwyddau, Gwasanaethau a Chymorth Lletygarwch<br />
Uned 3: Gwasanaeth Cwsmer Lletygarwch, Hamdden a Theithio<br />
Uned 4: Darparu Gwasanaeth Cwsmer mewn Lletygarwch<br />
Uned 5: Cynllunio a Rhedeg Digwyddiad Lletygarwch<br />
Uned 9: Bwyd y Byd Cyfoes<br />
Uned 10: Diodydd Alcoholig<br />
Uned 13: Gwasanaethau Llety mewn Lletygarwch<br />
Uned 14: Gweithrediadau’r Ddesg Flaen mewn Lletygarwch<br />
Uned 16: Hawliau Defnyddwyr<br />
Uned 17: Sector Teithio a Thwristiaeth y DU<br />
Uned 18: Gweithrediadau Lletygarwch mewn Teithio a Thwristiaeth<br />
HOSPITALITY: LEVEL 2<br />
Certain skills in the Hospitaility industry are in great demand, including customer<br />
service skills, culinary skills and employability or ‘soft’ skills. This BTEC<br />
qualification seeks to address these areas and have been structured to<br />
encourage the acquisition and development of these skills.<br />
Thos course gives students a vocational taster of hospitality. It acts as an introduction<br />
to the hospitality industry as a whole, covering core elements necessary<br />
for all areas, such as customer service and safety. The course also provides a<br />
suitable foundation for progression to further study within this area, such as the<br />
BTEC Nationals in Hospitality, or learners completing these qualifications may<br />
seek employment in a wide range of businesses within the hospitality industry.<br />
Units<br />
Unit 1: Investigating the Catering and Hospitality Industry<br />
Unit 2: Products, Services and Support in the Hospitality Industry<br />
Unit 3: Customer Service in Hospitality, Leisure, Travel & Tourism<br />
Unit 4: Providing Customer Service in Hospitaility<br />
Unit 5: Planning and Running a Hospitality Event<br />
Unit 9: Contemporary World Food<br />
Unit 10: Alcoholic Drinks<br />
Unit 13: Accomodation Services in Hospitality<br />
Unit 14: Hospitality Front Desk Operations<br />
Unit 17: The UK Travel and Tourism Sector<br />
Unit 18: Hospitality Operations in Travel and Tourism<br />
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