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challenges facing express delivery services in canada's urban centres

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Institute of Hous<strong>in</strong>g & Mobility<br />

Challenges <strong>fac<strong>in</strong>g</strong> the EDS <strong>in</strong>dustry <strong>in</strong> Canada's <strong>urban</strong> <strong>centres</strong><br />

3. Commercial property managers and their tenants (demand orig<strong>in</strong>ators)<br />

4. Commuters (drivers, pedestrians, transit users)<br />

The project team, given the limited budget and timeframe, focussed on the first three stakeholders<br />

by analys<strong>in</strong>g their needs and apprehensions. This was accomplished through direct <strong>in</strong>terviews<br />

(wherever possible), data collection, and review of published material. Follow<strong>in</strong>g is a breakdown<br />

of the methodology used <strong>in</strong> this analysis.<br />

1. Develop a snapshot of the EDS <strong>in</strong>dustry <strong>in</strong> Canada by review<strong>in</strong>g its f<strong>in</strong>ancial and other<br />

operational details.<br />

2. Conduct a literature review of academic publications and government documents from<br />

North America, Europe, and Asia Pacific to identify strategies to regulate and facilitate<br />

traffic movements <strong>in</strong> general and movement of <strong>express</strong> <strong>delivery</strong> vehicles <strong>in</strong> particular <strong>in</strong><br />

<strong>urban</strong> <strong>centres</strong>.<br />

a. The literature review focused on regulatory <strong>in</strong>itiatives as well as <strong>urban</strong> design<br />

strategies to facilitate movement of commercial vehicles <strong>in</strong> <strong>urban</strong> <strong>centres</strong>.<br />

3. Review measures, taken by Canadian cities to address traffic congestion <strong>in</strong> general and<br />

congestion related with vehicles operated by couriers and same-day messengers.<br />

4. Undertake a detailed spatial analysis of couriers' data on pickup and <strong>delivery</strong> by<br />

focuss<strong>in</strong>g on downtown Toronto to determ<strong>in</strong>e the demand for couriers and same day<br />

messengers <strong>services</strong>. This process consists of the follow<strong>in</strong>g:<br />

a. Collect data by postal codes on deliveries to downtown by participat<strong>in</strong>g couriers<br />

and same day messengers.<br />

b. Geo-code the data us<strong>in</strong>g geographic <strong>in</strong>formation systems.<br />

c. Analyze data and prepare colour thematic maps.<br />

5. Interview property managers <strong>in</strong> downtown Toronto to determ<strong>in</strong>e the issues related to the<br />

<strong>delivery</strong> of packages, parcels and letters to tenants <strong>in</strong> their respective build<strong>in</strong>gs.<br />

6. Conduct detailed site visits of the build<strong>in</strong>gs whose property managers were <strong>in</strong>terviewed <strong>in</strong><br />

the previous step to develop site-specific <strong>in</strong>sights.<br />

Page 3

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