challenges facing express delivery services in canada's urban centres

Institute of Housing & Mobility
Challenges facing the EDS industry in Canada's urban centres
Survey questionnaire .......................................................................................................................................... 29
Response to questions ........................................................................................................................................ 30
Site visits and findings ........................................................................................................................................ 32
BEST PRACTICES ........................................................................................................................................................... 35
CHALLENGES IN EXPRESS DELIVERY SERVICES ..................................................................................................................... 38
INNOVATION IN PRACTICE .............................................................................................................................................. 39
AWARENESS ISSUES AMONGST COURIERS .......................................................................................................................... 40
HARD TO PRACTICE WHAT YOU PREACH ............................................................................................................................ 40
ANALYSIS OF PACKAGE DELIVERY DATA ............................................................................................................ 43
METHODOLOGY ........................................................................................................................................................... 43
RESULTS FROM SPATIAL ANALYSIS ................................................................................................................................... 44
OVERLAYING PARKING TICKETS WITH DELIVERY DATA ........................................................................................................... 52
CONCLUSIONS AND RECOMMENDATIONS ......................................................................................................... 54
APPENDICES ...................................................................................................................................................... 57
APPENDIX 1: LITERATURE REVIEW OF URBAN LOGISTICS STRATEGIES ...................................................................................... 57
DEFINING URBAN FREIGHT ............................................................................................................................................ 57
Couriers and express delivery logistics ............................................................................................................... 57
LTL freight comprising consumer durables and B2B logistics............................................................................. 58
CHALLENGES OF URBAN FREIGHT AND LOGISTICS ................................................................................................................ 58
STRATEGIES TO REDUCE IMPACT OF FREIGHT ON CONGESTION ............................................................................................... 58
City Logistics from Germany .............................................................................................................................. 59
Off‐peak delivery mechanisms ........................................................................................................................... 59
Small‐sized trucks ............................................................................................................................................... 59
Urban freight consolidation centres ................................................................................................................... 60
SHORTCOMINGS OF ABOVE‐MENTIONED STRATEGIES .......................................................................................................... 60
CONCLUDING COMMENTS FROM LITERATURE REVIEW ......................................................................................................... 61
Bibliography ....................................................................................................................................................... 63
APPENDIX 2: URBAN/TRANSPORTATION PLANNER SURVEY FORM ......................................................................................... 64
APPENDIX 3: LETTER TO PROPERTY MANAGERS REQUESTING ASSISTANCE ................................................................................ 66
LIST OF TABLES
TABLE 1: REVENUE AND EXPENDITURE TRENDS SINCE 2002 FOR CANADA ...................................................................................... 5
TABLE 2: REVENUE AND EXPENDITURE TRENDS SINCE 2002 FOR ONTARIO ..................................................................................... 6
TABLE 3: REVENUE AND EXPENDITURE TRENDS SINCE 2002 FOR QUEBEC ...................................................................................... 6
TABLE 4: REVENUE AND EXPENDITURE TRENDS SINCE 2002 FOR BRITISH COLUMBIA ....................................................................... 7
TABLE 5: DIFFERENCES IN REVENUE AND EXPENDITURE BETWEEN COURIERS AND SAME DAY MESSENGERS .......................................... 11
TABLE 6: DIFFERENCE IN EXPENDITURES BETWEEN COURIERS AND SAME DAY MESSENGERS ............................................................. 11
TABLE 7: KEY INDICATORS FOR DIFFERENT‐SIZED ESTABLISHMENTS ............................................................................................. 12
TABLE 8: KEY PERFORMANCE INDICATORS FOR FIRMS GENERATING MORE THAN $1 MILLION IN REVENUE ........................................... 12
TABLE 9: FLEET STRUCTURE OF FIRMS GENERATING MORE THAN $1 MILLION IN REVENUE ............................................................... 15
TABLE 10: COMMERCIAL/COURIER ISSUES IN CANADIAN METROPOLITAN TRANSPORTATION PLANS ................................................... 21
TABLE 11: LIST OF SURVEYED PROPERTIES.............................................................................................................................. 26
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