challenges facing express delivery services in canada's urban centres

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Institute of Housing & Mobility Challenges facing the EDS industry in Canada's urban centres TABLE 12: NUMBER OF DAILY DELIVERIES MADE TO THE STUDY AREA IN DOWNTOWN TORONTO ...................................................... 48 TABLE 13: DISTRIBUTION IN DELIVERY VOLUME FOR THE FOUR MONTHS BY DAY OF WEEK ............................................................... 53 TABLE 14: NUMBER OF PACKAGES PER DELIVERY .................................................................................................................... 53 LIST OF FIGURES FIGURE 1: RAPID INCREASE IN PARKING FINES PAID BY THE EDS IN TORONTO ................................................................................... 2 FIGURE 2: A BREAKDOWN OF ESTABLISHMENTS BY PROVINCE ...................................................................................................... 8 FIGURE 3: A BREAKDOWN OF OPERATING REVENUE BY PROVINCE ................................................................................................. 9 FIGURE 4: A BREAKDOWN OF MARKET SHARE BY PROVINCE ....................................................................................................... 10 FIGURE 5: A BREAKDOWN OF OPERATING REVENUE PER ESTABLISHMENT BY PROVINCE ................................................................... 10 FIGURE 6: BREAKDOWN OF PACKAGES/PIECES BY SHIPMENT ORIGIN ........................................................................................... 14 FIGURE 7: BREAKDOWN OF PACKAGES/PIECES BY SHIPMENT DESTINATION ................................................................................... 14 FIGURE 8: TRANSPORT PLANNERS CONSIDER COURIERS OUT OF THEIR PLANNING MANDATE ............................................................ 17 FIGURE 9: MAP OF LOCATION OF SURVEYED BUILDINGS ............................................................................................................ 28 FIGURE 10: BREAKDOWN OF SIZES OF BUILDINGS .................................................................................................................... 29 FIGURE 11: DISTRIBUTION OF TENANTS RECEIVING DELIVERIES................................................................................................... 30 FIGURE 12: DELIVERIES PER TENANT ..................................................................................................................................... 31 FIGURE 13: LOADING AREA FOR COURIERS AT TD CENTRE OFF WELLINGTON STREET ..................................................................... 33 FIGURE 14: COURIER VEHICLE UTILIZING LOADING DOCK AT SIMCOE PLACE .................................................................................. 35 FIGURE 15: DESIGNATED PARKING SPOTS FOR COURIERS AT 207 QUEENS QUAY WEST .................................................................. 36 FIGURE 16: DEDICATED COURIER SPACE IN UNDERGROUND FACILITY AT 2 QUEEN STREET EAST ....................................................... 37 FIGURE 17: SMALL LOADING ZONES FOR SMALLER VEHICLES ...................................................................................................... 37 FIGURE 18: COMMERCIAL VEHICLES QUEUED UP OUTSIDE OF 105 ADELAIDE STREET WEST ............................................................ 38 FIGURE 19: POOR SIGNAGE CONCEALS RECEIVING AREA AT 2 BLOOR STREET EAST ........................................................................ 39 FIGURE 20: DESIGNATED, YET PROTECTED, LOADING AREA AT REAR ENTRANCE OF 40 UNIVERSITY AVENUE........................................ 40 FIGURE 21: ILLEGALLY PARKED VEHICLES IN THE LOADING ZONE IN FRONT OF 70 CENTRE STREET ..................................................... 41 FIGURE 22: COURIER TRUCK USING PARKING FACILITIES AT 70 YORK STREET ................................................................................ 42 FIGURE 23: COURIER TRUCK PARKED ON‐STREET AT 70 YORK STREET ......................................................................................... 42 FIGURE 24: STUDY AREA SHOWING THE TRAFFIC ANALYSIS ZONES (TAZS) IN DOWNTOWN TORONTO ............................................... 44 FIGURE 25: SPATIAL CONCENTRATION OF EMPLOYMENT IN THE STUDY AREA ................................................................................ 45 FIGURE 26: SPATIAL DISTRIBUTION OF EMPLOYMENT DENSITY IN THE STUDY AREA ......................................................................... 46 FIGURE 27: SPATIAL DISTRIBUTION OF DELIVERIES AGGREGATED AT THE POSTAL CODE LEVEL ........................................................... 46 FIGURE 28: SPATIAL DISTRIBUTION OF DAILY DELIVERIES IN APRIL 2007 ...................................................................................... 49 FIGURE 29: SPATIAL DISTRIBUTION OF DAILY DELIVERIES IN JUNE 2007 ....................................................................................... 49 FIGURE 30: SPATIAL DISTRIBUTION OF DAILY DELIVERIES IN SEPTEMBER 2007 .............................................................................. 50 FIGURE 31: SPATIAL DISTRIBUTION OF DAILY DELIVERIES IN DECEMBER 2007 ............................................................................... 50 FIGURE 32: DELIVERY DATA DENSITY IN STUDY AREA ................................................................................................................ 51 FIGURE 33: OVERLAYING PARKING TICKET DATA WITH DELIVERY DATA ......................................................................................... 52 Page iv
Institute of Housing & Mobility Challenges facing the EDS industry in Canada's urban centres ACKNOWLEDGMENTS The project team would like to express its gratitude to the individuals who have made this report possible. Mr. David Turnbull, president of the Canadian Courier and Logistics Association is recognized for providing the opportunity to undertake this very interesting project. Mr. Phil Cahley is recognized for providing valuable insights and contacts, which made the task of analysis and research much easier. Mr. Gary Breininger assisted the project team with developing estimates for market shares. Without his insights, it would have been almost impossible to determine market shares for local-level deliveries. The project team is also grateful to the representatives of the CCLA who met with the team multiple times to provide assistance and later help with acquiring data, which became the focus of this research. The project team would also like to express its deep gratitude to property managers in downtown Toronto who participated in the survey and provided valuable insights. The project team is also grateful to The Toronto Star for providing data on parking tickets issued in Toronto for 2008. COMPOSITION OF THE PROJECT TEAM The project a team was headed by Professor Murtaza Haider of the Ted Rogers School of Management. He was assisted by the following: Ms. Lindsay Lalonde: coordination and planning. Mr. Mateen Mehboubi: literature review, survey of property managers, and site visits. Mr. Christopher Livett: review of transportation plans, spatial analysis of CCLA data. Mr. Derick Spenard: review of freight planning policies. Page v
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