enhanced-commonwealth-performance-framework-discussion-paper

Attachment J: Examples of performance
measurement tools and approaches
Section 3 of the discussion paper proposes that Commonwealth entities would be required to
specify the performance measurement tools and/or approaches that they would use to assess
each of their programmes.
Performance measures can be derived from direct and indirect sources. Examples of direct and
indirect sources of performance measurement data are provided below.
Direct sources
• benchmarking metrics
• environmental scans
• data collections
• independent reviews
• focus groups
• stakeholder surveys
• adherence to policies and procedures
• client survey reviews
• impact assessments
• external assessments
• longitudinal studies
• peer reviews
• key performance indicators, distinguished specifically as relating to:
o input indicators (measuring the quantity of resources provided)
o process indicators (measuring what happened during implementation)
o output indicators (tracking the volume of products or services provided)
o direct indicators (when precise results can be assessed)
o indirect indicators (when direct measures are not feasible)
o efficiency indicators (relationship of outputs to inputs)
o effectiveness indicators (extent to which planned activities are realised and
planned results achieved)
o quantitative indicators (measures of values or counts, expressed as numbers or
frequencies)
o qualitative indicators (information describing meaning and experience that
cannot actually be measured)
• activities identified specifically as relating to:
o process evaluations
o impact evaluations
Commonwealth Non-Financial Performance Framework—Discussion Paper | 61