R&M Data Center Handbook
R&M Data Center Handbook
R&M Data Center Handbook
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www.datacenter.rdm.com<br />
2.4.3. Expectations of Customers<br />
The following sections will focus on customer implementations of enterprise data centers. Service data center<br />
operators can call upon experience in their efforts to meet the expectations of customers.<br />
Availability<br />
The first section will discuss availability, including hardware and software security, reliable infrastructure and<br />
organizational security. In connection with data centers, the main points are:<br />
• Uninterrupted IT operations<br />
• 24/7 availability, 24/7 monitoring, 24/7 access<br />
• Flexibility in power supply and climate control to meet specific needs (rising trend)<br />
• On-demand models can be displayed<br />
• Structural and technical fire protection<br />
• Security systems such as burglar alarms, access control, video surveillance, building security, security<br />
personnel, security lighting, central building controls systems, etc.<br />
• Choice between several carriers, redundant connections<br />
• Cost optimization<br />
• Green IT, sustainability<br />
• Energy efficiency<br />
• Short response times for upgrades and extensions<br />
• Low latencies to meet the growing requirements in terms of internet presence<br />
• <strong>Data</strong> centers should be outside of flood-risk areas, dangerous production sites, airports, power plants or<br />
other high-risk zones<br />
• Distance between two data center sites<br />
• Profitability<br />
It can be observed that availability requirements are very high at the beginning of a project, but they are not<br />
necessarily reflected in expectations in terms of price per m 2 /kVA.<br />
Availability = security = costs<br />
Companies are strongly recommended to check their requirements of availability on a project-specific level if<br />
appropriate and to evaluate alternative concepts (e.g. the 2-location concept).<br />
Determining availability not only has an impact on installation costs but also on operating costs. The Swiss Federal<br />
Office of Energy (SFOE) has developed a cost model for transparent analysis. The graphic below is part of it.<br />
<strong>Data</strong> <strong>Center</strong> Costs by Availability<br />
<strong>Data</strong> <strong>Center</strong> Kostenmodell nach Verfügbarkeit<br />
Costs in Swiss franc per square meter<br />
Availability<br />
Capital costs Operational costs excl. power Energy costs<br />
Source: Department of the Environment, Transport, Energy and Communications, Swiss Federal Office of Energy, Oct. 2008<br />
Page 40 of 156 © 08/2011 Reichle & De-Massari AG R&M <strong>Data</strong> <strong>Center</strong> <strong>Handbook</strong> V2.0
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