1996 - European Telework Week

Telework 96
DIPLOMAT (10095) - European Charter for Teleworking (to be confirmed)
DIPLOMAT comprises two main actions:
• to create a comprehensive European Charter for Telework, identifying applications
for ACTS and other technologies, and to obtain agreement on that charter.
• to contact up to 2000 influential organisations in the process of discussions and of
obtaining agreement, in order to solicit their views and inform them about
teleworking, ACTS Technologies and the Information Society, stimulate telework
trials and usage of ACTS technologies.
Link to the Telework/Telecooperation Chain
DIPLOMAT will use input from ACTS projects in general, and, more specific, from
GAT Chain projects, in developing the guidelines.
TEESURA (10214) - Techno Economic Evaluation and Sectorial User Requirements
(to be confirmed)
The target of this project is the development of an ACTS Solution Provider in order to
translate enduser application requirements into technical solutions. Basically, the
TEESURA service is to compare ICT user requirements with system functionalities of
already existing applications and services. It will also offer the possibility to Telecom
Operators and Service Providers to carry out different market survey studies to define
different emerging scenarios considering end-user needs. Thus TEESURA will support
ACTS projects by giving feedback whether their technical ICT solution goes conform
with a broader end-user needs context.
Link to the Telework/Telecooperation Chain
The Solution Provider could contribute to the development of ACTS Telework
Guidelines by supporting the development of different scenarios following a specific set
of guidelines.
4.4. Guidelines on Telework
Through the experience in telework trials and the concertation mechanism the ACTS
Telework Chain will develop guidelines on good practice, thus encountering and
addressing/removing barriers to the implementation of advanced information and
communication technology in work. The initial key issues for guidelines are:
• the employment status of teleworkers - for insurance, social security, taxation and
health & safety legislation;
• information security and data protection - given a new dimension when an
organisation’s private network becomes a virtual network on public infrastructures;
• service interoperability: to ensure seamless inter-operability of corporate “office”
systems, with home systems, and 3rd party (neighbourhood office) systems;
• communications regulatory and network management issues - such as multiple call
forwarding, personal number etc. (in and out public networks);
• liability and responsibility issues; particularly in relation to 3rd parties such as
operators of neighbourhood offices.
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