16 | housing technology 2012 conference & executive forum business & technology presentations suite 4a | 1145 notting hill housing group Value for money – Cost reduction & containment strategies while developing new & better IT services Martin Carpenter, Head of Central Services, Notting Hill <strong>Housing</strong> Group suite 6 | 1615 online centres foundation Getting one million residents online Helen Milner, Chief Executive, Online Centres Foundation suite 6 | 1230 optical record systems Business process outsourcing – Improving productivity & reducing the financial burden in the housing sector Joseph Pettit, Associate Director of Business Development, Optical Record Systems suite 4a | 1015 orbit group Innovation or utility IT – Why choose when you should be doing both? David Leach, ICT Director, Orbit Group This presentation looks at Notting Hill <strong>Housing</strong> Group’s experience over the last 18 months of delivering a major change programme. Covering executive and business leader buy-in, the creation and delivery of new services, innovation and allowing headroom for investment in reducing costs, the presentation includes examples of the savings made and the innovations delivered. Half of everyone in the UK who is not online lives in social housing. It is vital that housing providers and other partners have a planned push to get at least one million more residents online and then using online services – housing providers will save millions of pounds and improve residents’ lives at the same time. Business Process Outsourcing (BPO) is widely used by companies worldwide as a way of reducing costs and allowing staff to focus on core business functionality. With the social housing sector now heavily focused on increasing productivity, customer satisfaction and making significant cost savings, could BPO be the answer to the sector’s worries? Optical Record Systems explores the business-critical daily tasks that waste housing providers’ time and money and demonstrates how BPO could improve service delivery and reduce the financial burden. <strong>Technology</strong> can be used to drive innovation and make your workforce more effective – truly business-aligned IT departments should know this and be providing solutions and thought leadership that drives improvements in business operations and innovation in service delivery. This ‘innovation or utility IT?’ presentation outlines the approach Orbit has embedded in its IT department as an enabler for business change and efficiency. Martin Carpenter leads the IT and facilities teams as head of central services at Notting Hill <strong>Housing</strong> Group which he joined in 2010. Carpenter previously worked for a variety of private-sector companies, including EC Harris and Serco. He is a Fellow of the British Computer Society. Helen Milner has worked in the online industry since 1985, working in the 1980s/90s in the private sector delivering a ground-breaking schools online service in England and Australia, and since the late 90s in innovating services to help community partners deliver learning, usually for adults who missed out the first time round. Milner leads the team which coordinates the UK Online Centres partner network of 4,000 community organisations working to help people to use the internet for the first time. She has chaired the National Digital Inclusion and Social <strong>Housing</strong> Strategy Group since 2008. Joseph Pettit has been working in the housing sector for the past five years, specialising in delivering document management solutions. Pettit has an in-depth knowledge of ‘whole life cost’ and return on investment-based strategies from his previous experience in the banking sector. David Leach is an innovative business leader with a proven track record of transforming businesses through the effective use of technology and people development. With extensive experience across Europe in the financial services and logistics sectors, he is now focused on leading the transition to a more ICT-enabled approach to front-line service delivery at Orbit Group. Notting Hill <strong>Housing</strong> is a leading London housing association. It offers a range of social and affordable housing services including sales, part rent/part buy, affordable rented housing and assisted care. Notting Hill <strong>Housing</strong> has been around since 1963 and now manages over 25,000 properties. There are 8 million people in the UK who don’t use the internet, and are missing out on all sorts of benefits and conveniences as a result. We co-ordinate a network of 4,000 community-based UK Online Centres across England, provide products on our www.go-on.co.uk website, run marketing campaigns, offer training and project opportunities and administer grant funding to help our centres help more people make the most of online life. Optical Record Systems has a proven track record in the successful delivery of efficient and effective document management to housing associations. A range of services have been provided to businesses and organisations throughout the UK for the past 23 years from our multiple sites across the UK. Our services help housing associations to remove the burden that correspondence handling and transaction processing places on their core business functions. Orbit is a housing organisation building brighter futures for people and communities by investing in great services for over 70,000 people and providing great places to live. With over 40 years’ experience in the housing sector, we strive to always put the customer first.
Driving cost savings through technology innovation Borderless Networks Collaboration Data Centre Virtualisation Storage Mobility Managed Services Cloud Based Services For more information visit our website www.convergeone.co.uk 2 Digital Park Pacific Way Salford Quays Manchester M50 1DR E: info@convergeone.co.uk T: 0870 863 3300
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