sponsor profiles - Housing Technology

22 | housing technology 2012 conference & executive forum
business & technology presentations
suite 1 | 1100
sovereign business
integration
Shared services – Reseller or consumer of ICT?
suite 4a | 1530
trident housing
Achieving project success during a five-year IT
change programme
Ann Rivera, Director of Organisational
Development, Trident Housing
Ed Reed, Head of IT, Trident Housing
suite 5 | 1145
viridian
Multi channel and mobile service delivery
John Paul, Interim Head of IT, Viridian
suite 4b | 1445
watford community housing
trust
Implementing the next generation of payroll,
HR & self-service systems
Jeremy Soper, Head of Business Services,
Watford Community Housing Trust
Join the panel in a ‘question & answer’
session to debate the different models
available for housing providers.
Moderated by James Threapleton,
director of housing at Sovereign Business
Integration, the panellists will share
their own knowledge of shared services,
including experiences and considerations
when considering this delivery model.
Trident embarked on a major IT change
programme in 2007, with the five-year
strategy including a number of projects to
provide better services for its customers.
Major benefits are now being realised
with increased productivity and customer
satisfaction. There have been many
technical challenges, partly from doing
so much at once, but the project
successes have been reflected in the
benefits realised, with significant changes
to mobile working and the use of smart
technology as a business enabler during
2010/11.
Viridian is modernising its service delivery
to make the best use of new technology
and to meet customers’ emerging
expectations. Managing multiple
channels of communication requires
new approaches but the service centre
remains at the heart of Viridian’s strategy.
Which comes first – legacy application
integration or customer-facing
applications? Viridian has decided to
prioritise the customer-facing parts of its
service delivery and the presentation will
describe the progress made so far and the
challenges ahead.
This presentation will identify key
learning points from the implementation
of a new HR and payroll system.
Along with a general overview of the
project, the main topics covered will be
pre-implementation decisions around
the division of responsibilities, project
resources and preparation for the
introduction of a self-service approach
to payroll and absence management,
and post-implementation experiences in
terms of support, enhancement and staff
acceptance.
The panel will include:
• Harneck Chilemba, Director of Finance,
Tower Hamlets Community Housing
• Phil Day, Director of Resources, Thrive
Homes
• Peter Gibbs, Finance Director and
Company Secretary, Eastend Homes
• Tyron Stalberg, PML Group
• Tony Van Veghel, Director, South Thames
Gateway Building Control
Ann Rivera joined Trident in 2003 and she
has over 15 years’ senior management
experience in the private, public and notfor-profit
sectors, utilities, cable television,
and entertainment organisations. Ann
is also the chair of Welcome, a charity
supporting people rebuilding their lives
following misuse of drugs and alcohol.
Ed Reed joined Trident in 2008 and is
responsible for the development and
maintenance of IT strategies for the
organisation. He has over 13 years’ project
and programme management experience
within the private, public and not-for
profit sectors.
As director of IT at Circle Anglia from its
creation in 2005 until 2010, John Paul
was responsible for the integration the
two founder members and the expansion
of the group.
Qualified in housing (FoCIH) and general
management (MBA) as well as IS, he
now provides interim management
and consultancy services to the social
housing sector.
Jeremy Soper has worked for Watford
Community Housing Trust for four years,
initially as head of ICT and more recently
as head of business services. He has been
responsible for significant enhancements
in the ICT service, including
implementation of mobile working,
electronic document management, asset
management, HR/payroll, and is now
also responsible for facilities and service
improvement.
One of the leading independent providers
of managed ICT and consultancy services
to the UK’s housing sector, Sovereign
helps its clients to implement effective
ICT solutions to solve a variety of business
problems.
Sovereign provides a broad range of
services including business and ICT
consultancy, through ICT systems and
software development to co-location,
hosting, managed services and
outsourcing.
Trident was formed in 1965 and, as a
result of growth through several
mergers, is now one of the Midlands’
leading housing associations and social
businesses, managing approximately
3,000 homes.
Trident Social Investment Group has
established a strong reputation as a
provider of good quality affordable homes
and support services to vulnerable groups.
Viridian is a housing association
providing social housing to over 30,000
residents across London and the South
East, the Midlands and West Sussex.
We have around 16,000 homes and
work in partnership with local authorities,
organisations and residents to create
safe, sustainable communities. We
support our residents helping them
to make the most of opportunities in
their lives.
Watford Community Housing Trust
is a not-for-profit organisation with
charitable status which owns around
5,000 properties in Watford and
Three Rivers.
WCHT is a community gateway
organisation where residents opt in to
become members, making them legal
shareholders and allowing them to
make decisions about how their homes
are managed and how WCHT’s services
are administered.