sponsor profiles - Housing Technology

More documents

Recommendations

Info

18 | housing technology 2012 conference & executive forum business & technology presentations suite 1 | 1230 orchard information systems Making sense of resident involvement Aidan Dunphy, Product Manager, Orchard Information Systems suite 4b | 1015 places for people Driving collective value through integrated performance management Richard Bayley, Research & Planning Director, Places for People suite 4a | 1100 radian group Increasing customer service levels – The benefits of CRM and integrated software Judith Comber, Information Systems Analyst, Radian Group suite 4b | 1100 regenda group The long road to corporate consolidation Ian Ward, Head of ICT, Regenda Group In its latest partnership development project, Orchard has been working with practitioners from three leading housing providers – Aspire Housing, Coast & Country Housing and South Liverpool Homes – to develop the first resident involvement and campaign management solutions fully integrated into the housing management system. This has required a great deal of creative thinking, and in this session Orchard will present new ideas and concepts which promise to drive forward business thinking in this increasingly important field. An executive view of how to draw all aspects of a housing provider together, from CEO to operatives. The presentation will cover government, economic and regulatory drivers, operational resource management, tenant engagement and long-term asset growth. Radian’s presentation will cover the benefits of CRM for both end-users and tenants, including an assessment of the time saved by the centralisation of information into one core application. This session will also look at workflow integration to streamline the reporting process for urgent repairs, and how document scanning can improve the quality, visibility and performance of business processes. Eight years ago, the Regenda Group embarked on a journey to bring five disparate housing associations together to create a single trading entity, a task which was only completed in March 2011. This session explores the reasons for change, the various stages on the journey, our planning and project management processes, the supporting ICT systems, the financial impact on the organisation and, not least, the impact on the quality of customer services. With 15 years’ experience in housing sector, Aidan Dunphy drives Orchard’s product strategy, responding to emerging needs and opportunities in the sector and ensuring that Orchard’s products are developed and communicated in the most effective way. Richard Bayley is responsible for developing strategy, producing the business plan and monitoring performance across Places for People. Before joining Places for People in 2006, he held several senior management roles at BAA plc covering strategy and planning for the development of Heathrow and Gatwick airports. Latterly, Bayley was head of strategic planning at Heathrow Airport, in charge of the overall Heathrow ‘Masterplan’ including additional runway and terminal capacity. Judith Comber is responsible for the implementation of system modules including all aspects of testing, training and ongoing support, most recently CRM within IBS Open Housing. She is currently working on the upgrade of Radian’s document scanning system across five office locations Ian Ward has worked in ICT for over 40 years, over 30 years of which in IT management. He joined Regenda Group eight years ago as head of ICT and has enjoyed both the challenges and the rewards of working in a not-for-profit organisation. We are Orchard, the UK’s leading independent provider of specialist software solutions to the public and social housing sectors, but our expertise is just the tip of the iceberg. Continual investment in our in our products, people and culture ensures that innovation and customer experience are two of the cornerstones on which our business and its success is built. And with over 30 years’ experience in the public sector, we certainly know a thing or two. Places for People is one of the largest property management, development, and regeneration companies in the UK. It comprises 14 businesses focused on providing all the facilities and services a community needs to thrive. Places for People builds and manages homes, provides job and training opportunities, runs affordable childcare centres, supports new and existing businesses, offers financial products such as mortgages and loans, and specialist care and support services that enable people to live independently in their own home. It works in over 230 local authorities across the UK with a portfolio of over 63,000 properties and 200,000 customers. With a turnover in excess of £100m, Radian manages around 18,000 homes in the South of England and supports nearly 500 people with individual needs. We are a diverse and vibrant social business, with a strong sense of commercial reality. Regenda Group is based in North-West England with around 12,000 properties in the Merseyside, Wyre, Manchester and Macclesfield areas. We service over 30 sheltered and specialist need schemes and having a thriving Direct Works operation (M&Y Ltd).
At Easynet we don’t just sell products, applications and services; we take technology and turn it into pragmatic solutions that address specific business issues. Our key strength is in the provision of managed networks, dedicated hosting and Cloud based services; with a strong emphasis on innovation and value, our new Enhanced EtherStream access portfolio now covers 80% of all UK business organisations and provides cost effective access to Public, Private and Community Cloud applications. With proven expertise in providing services to the Housing and non-profit sectors, our customers believe we offer the necessary building blocks to create solutions that are right for them. Easynet is responsible for managing the network and hosting infrastructure for a large number of Housing Associations & Care Homes including London & Quadrant Housing Trust, Metropolitan Housing Partnership, Notting Hill Housing Trust, Sovereign Housing and Richmond Fellowship Housing. www.easynet.com housing@easynet.com
Page 1 and 2: sponsored by
Page 3 and 4: contents exhibitor layout 03 agenda
Page 5 and 6: pre-event evening drinks reception
Page 7 and 8: The Leading Housing Management IT S
Page 9 and 10: Making the cloud work for you Manag
Page 11 and 12: Delivering VFM through telephony IC
Page 13 and 14: Improve visibility with Integra R2P
Page 15 and 16: VOICE MOBILE WI-FI DATA VIDEO Cost
Page 17: Driving cost savings through techno
Page 21 and 22: From ORDER... ...To COMPLETION Accu
Page 23 and 24: Don’t ‘Cloud’ the Issues Clou
Page 26 and 27: 26 | housing technology 2012 confer
Page 40: publisher George Grant Email: georg

sponsor profiles - Housing Technology

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?