sponsor profiles - Housing Technology

38 | housing technology 2012 conference & executive forum
sponsor profiles
wyse technology (uk) ltd
web
www.wyse.co.uk
telephone
0118 934 2200
contact
Charlotte Andrews
email
candrews@wyse.com
social media
twitter: @wyseEMEA
xmbrace
web
www.xmbrace.com
telephone
0207 953 5043
email
info@xmbrace.com
Wyse Technology is the global leader in cloud client
computing.
The Wyse portfolio includes thin, zero and cloud
PC client solutions with advanced management,
desktop virtualisation and cloud software
supporting desktops, laptops and mobile devices.
Cloud client computing replaces the outdated
computing model of unsecure, unreliable, energyintensive
and expensive PCs, while delivering lower
TCO and a superior user experience.
Xmbrace is the market leader in the provision of
dynamic appointment and resource scheduling
solutions to the UK housing sector.
Since we were formed in 2001, we have helped over
100 organisations to transform their operations and
to deliver a more efficient, effective and customer
focused service. We do this through our market
leading application OPTI-TIME and a team at
Xmbrace which has extensive skills and experience
in housing repairs, resource management and
operational best practice.
At Xmbrace we help housing organisations to
address the following key areas:
• Responsive repairs – Enabling every repair to
be appointed, for these appointments to be
kept and providing the flexibility for more
jobs to be completed on the first visit. This is
achieved through OPTI-TIME’s ability to manage
appointments and then dynamically allocate work
throughout the emerging day, optimising trades
and keeping promises to residents.
• Planned maintenance & voids – Enabling
organisations to reduce the lapsed time
associated with planned maintenance and
voids through planning and scheduling multiple
trades and inter-dependent work. By dynamically
managing such projects with OPTI-TIME reduces
project duration and idle time of operatives.
• Corporate resource booking – OPTI-TIME not only
enables housing organisations to maximise the
performance of their operatives, but also any
human or tangible asset within the organisation.
OPTI-TIME can assist any department within a
housing organisation to deliver a more efficient
and effective appointed service to residents. It
also allows smarter and more efficient use of
assets such as meeting rooms, vehicles and
equipment, with a single, organisation-wide
resource booking capability.
Wyse has shipped more than 20 million units and
over 200 million people interact with their products
each day, enabling leading private, public, hybrid
and government cloud implementations worldwide.
Wyse partners with leading IT vendors, including
Cisco, Citrix, IBM, Microsoft and VMware.
• Mobile working – It is OPTI-TIME that enables ‘one
job at a time’ working for housing organisations
and which has enabled them to gain the
maximum benefits from mobile working.
OPTI-TIME provides the central intelligence, fed
in real-time by your mobile working capability
and managing which job is allocated to which
operative, in order to best utilise the resources
available and deliver the best service to the
customer.
• Customer communication – OPTI-TIME also enables
housing organisations to deliver a more proactive
service to residents and as a result dramatically
reduce areas of inefficiency. For example, once
an appointment has been booked, OPTI-TIME can
automatically SMS the resident with details of
the appointment; the day before the appointment
a reminder can be sent, and once the operative
is on their way, yet another reminder can be
sent. This low-cost, fully-automated, proactive
communication approach has significantly
improved the number of appointments kept
and reduced operative unproductive time.
It is through the capabilities of OPTI-TIME that
we have become the most used dynamic
appointment and resource scheduling solution
for UK housing organisations.
It is through the unique understanding and
expertise that Xmbrace has developed over the last
decade that has enabled us to deliver true value
and significant benefits to our clients.
If you would like to find out more about Xmbrace
and OPTI-TIME, please visit our www.xmbrace.com,
or call the Xmbrace team on 020 7953 5043 or visit
our stand at Housing Technology 2012.