22 | housing technology 2012 conference & executive forum business & technology presentations suite 1 | 1100 sovereign business integration Shared services – Reseller or consumer of ICT? suite 4a | 1530 trident housing Achieving project success during a five-year IT change programme Ann Rivera, Director of Organisational Development, Trident <strong>Housing</strong> Ed Reed, Head of IT, Trident <strong>Housing</strong> suite 5 | 1145 viridian Multi channel and mobile service delivery John Paul, Interim Head of IT, Viridian suite 4b | 1445 watford community housing trust Implementing the next generation of payroll, HR & self-service systems Jeremy Soper, Head of Business Services, Watford Community <strong>Housing</strong> Trust Join the panel in a ‘question & answer’ session to debate the different models available for housing providers. Moderated by James Threapleton, director of housing at Sovereign Business Integration, the panellists will share their own knowledge of shared services, including experiences and considerations when considering this delivery model. Trident embarked on a major IT change programme in 2007, with the five-year strategy including a number of projects to provide better services for its customers. Major benefits are now being realised with increased productivity and customer satisfaction. There have been many technical challenges, partly from doing so much at once, but the project successes have been reflected in the benefits realised, with significant changes to mobile working and the use of smart technology as a business enabler during 2010/11. Viridian is modernising its service delivery to make the best use of new technology and to meet customers’ emerging expectations. Managing multiple channels of communication requires new approaches but the service centre remains at the heart of Viridian’s strategy. Which comes first – legacy application integration or customer-facing applications? Viridian has decided to prioritise the customer-facing parts of its service delivery and the presentation will describe the progress made so far and the challenges ahead. This presentation will identify key learning points from the implementation of a new HR and payroll system. Along with a general overview of the project, the main topics covered will be pre-implementation decisions around the division of responsibilities, project resources and preparation for the introduction of a self-service approach to payroll and absence management, and post-implementation experiences in terms of support, enhancement and staff acceptance. The panel will include: • Harneck Chilemba, Director of Finance, Tower Hamlets Community <strong>Housing</strong> • Phil Day, Director of Resources, Thrive Homes • Peter Gibbs, Finance Director and Company Secretary, Eastend Homes • Tyron Stalberg, PML Group • Tony Van Veghel, Director, South Thames Gateway Building Control Ann Rivera joined Trident in 2003 and she has over 15 years’ senior management experience in the private, public and notfor-profit sectors, utilities, cable television, and entertainment organisations. Ann is also the chair of Welcome, a charity supporting people rebuilding their lives following misuse of drugs and alcohol. Ed Reed joined Trident in 2008 and is responsible for the development and maintenance of IT strategies for the organisation. He has over 13 years’ project and programme management experience within the private, public and not-for profit sectors. As director of IT at Circle Anglia from its creation in 2005 until 2010, John Paul was responsible for the integration the two founder members and the expansion of the group. Qualified in housing (FoCIH) and general management (MBA) as well as IS, he now provides interim management and consultancy services to the social housing sector. Jeremy Soper has worked for Watford Community <strong>Housing</strong> Trust for four years, initially as head of ICT and more recently as head of business services. He has been responsible for significant enhancements in the ICT service, including implementation of mobile working, electronic document management, asset management, HR/payroll, and is now also responsible for facilities and service improvement. One of the leading independent providers of managed ICT and consultancy services to the UK’s housing sector, Sovereign helps its clients to implement effective ICT solutions to solve a variety of business problems. Sovereign provides a broad range of services including business and ICT consultancy, through ICT systems and software development to co-location, hosting, managed services and outsourcing. Trident was formed in 1965 and, as a result of growth through several mergers, is now one of the Midlands’ leading housing associations and social businesses, managing approximately 3,000 homes. Trident Social Investment Group has established a strong reputation as a provider of good quality affordable homes and support services to vulnerable groups. Viridian is a housing association providing social housing to over 30,000 residents across London and the South East, the Midlands and West Sussex. We have around 16,000 homes and work in partnership with local authorities, organisations and residents to create safe, sustainable communities. We support our residents helping them to make the most of opportunities in their lives. Watford Community <strong>Housing</strong> Trust is a not-for-profit organisation with charitable status which owns around 5,000 properties in Watford and Three Rivers. WCHT is a community gateway organisation where residents opt in to become members, making them legal shareholders and allowing them to make decisions about how their homes are managed and how WCHT’s services are administered.
Don’t ‘Cloud’ the Issues Cloud computing is now a strategic ambition within many a boardroom and so it will be imperative that you choose a partner with specialist skills and experience for managing and ensuring a successful transition. Security and performance of your data will become even more critical when you begin to have your applications delivered by several Cloud providers. MET has over a decade of knowledge and experience ensuring that our customers enjoy optimum security and application performance across all of their systems. twitter.com/METLtd Head office 216 Fort Dunlop Fort Parkway Birmingham B24 9FD Telephone: 0121 730 4830 Fax: 0121 730 4857 E-mail: sales@met.co.uk Web: www.met.co.uk
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