NDT Annual Report 2012/13 - Department of Tourism
NDT Annual Report 2012/13 - Department of Tourism
NDT Annual Report 2012/13 - Department of Tourism
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Strategic outcome-oriented goal: Achieve good corporate and cooperative governance.<br />
Strategic<br />
objective<br />
Measure/indicator Baseline Actual performance against target<br />
Target<br />
Actual<br />
Reason for<br />
variance<br />
Efficient service<br />
delivery.<br />
9. Percentage<br />
implementation<br />
<strong>of</strong> Information<br />
Technology<br />
Strategic Plan<br />
(ITSP).<br />
<strong>NDT</strong> Master<br />
Systems<br />
Plan was<br />
reviewed.<br />
100% <strong>of</strong><br />
Phase 1 was<br />
implemented.<br />
100% implementation<br />
<strong>of</strong> Phase 2.<br />
80% implementation<br />
<strong>of</strong> Phase 2.<br />
Project initiation<br />
delayed.<br />
10. Uptime <strong>of</strong><br />
network and<br />
services<br />
availability.<br />
99%<br />
Maintain 97% uptime.<br />
Maximum <strong>of</strong> 3%<br />
service time.<br />
99.987%<br />
0.0<strong>13</strong>%<br />
None<br />
None<br />
Reach out to<br />
tourism<br />
stakeholders<br />
through<br />
targeted<br />
communication.<br />
11. Percentage<br />
implementation<br />
<strong>of</strong> the annual<br />
implementation<br />
plan <strong>of</strong> the<br />
Communication<br />
Strategy.<br />
92%<br />
100%<br />
implementation.<br />
100% implemented.<br />
None<br />
Effective<br />
Internal Audit<br />
services.<br />
12. Percentage <strong>of</strong><br />
completion <strong>of</strong><br />
approved rolling<br />
three year<br />
strategic and<br />
one year<br />
operational plan.<br />
100%<br />
100%<br />
implementation.<br />
100% implemented.<br />
None<br />
Corporate legal<br />
support.<br />
<strong>13</strong>. Percentage<br />
compliance with<br />
case<br />
management<br />
requirements.<br />
100%<br />
100% compliance.<br />
100% compliance.<br />
None<br />
33<br />
14. Percentage<br />
compliance with<br />
agreed service<br />
delivery<br />
standards.<br />
100%<br />
100% compliance.<br />
100% compliance.<br />
None<br />
<strong>Annual</strong> <strong>Report</strong> <strong>2012</strong> / 20<strong>13</strong>
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