Client-Centred Rehabilitation - Arthritis Community Research ...

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continuum are aware of the roles of other
providers and the availability of other
services in the services.
Accessibility: As specified in the overall
framework, issues of access include the need
for multiple, clear, identifiable access points
into the rehabilitation system. The ability
to reinitiate contact with rehabilitation
programs as necessary is important. Linked
to accessibility is the need for better
information for clients with respect to the
existence of services.
Client involvement in service planning:
Client perspectives need to be incorporated
into the planning and provision of services.
This involvement should be meaningful.
Evaluation of system from client’s
perspective: Needs to go beyond global
ratings of satisfaction to include explicit
feedback about concrete aspects of the
client’s experience. Resources must be
available to collect and analyze these data.
System-response to client feedback:
Systems should be in place to respond to
client feedback.
The following tables identify the types of
indicators or evidence that one might use to
determine the extent to which a particular
rehabilitation program is client-centred.