Client-Centred Rehabilitation - Arthritis Community Research ...

among different sub-populations (children, chronically ill adults)
different parts of the U.S. (California, Washington D.C., Connecticut, Kansas, Michigan, New jersey,
North Carolina, Oklahoma, Oregon, Washington State)
Survey packages have been specifically designed for adult and children who are in privately
insured care, medicaid managed care, medicaid fee-for-service and adult version of Medicare
managed care (Crofton et al 1999)
Psychometric properties – Validity and Reliability
Cognitive testing of the questionnaire was conducted with parents of children, adults with
chronic diseases, Medicare recipients 65 or older, adult medicaid recipients and with adults with
low literacy skills to find out how well the survey was understood, and what options for question
design were better.
Among other things they found that for their purposes ratings were better than reports,
numeric ratings were better than adjectival (particularly for translation into Spanish), that
participants preferred to be asked abut a longer referent period (in CAHPS 1.0 6 months, in
CAHPS 2.0 12 months) than their last visit to a health professional because they felt it to be
more reflective of their experiences with the health plan. (Harris-Kojetin et al, 1999)
Validity
(Hays et al, 1999)
validity of the global rating of the health plan based on its correlation with the consumer's willingness to
recommend it to family or friends (r=0.75, p