Client-Centred Rehabilitation - Arthritis Community Research ...

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Family
involvement
Family involvement is critical to clientcentred
care. The family is defined
broadly to include anyone the client
recognizes as a significant relative,
friend, or companion regardless of
biological or legal relationships. Families
need emotional support, ongoing help
with caregiving and information about the
client’s condition and treatment. It is up
to the client to define extent to which
family is involved (social context is
considered).
• WASCANA
• describe ways that families are
incorporated into the process
Emotional
support
Flexibility
Clients should feel their emotional needs
and concerns are being addressed, that
their wishes and decisions are being
respected and that they are treated with
dignity. Effective emotional support
conveys a sense of genuine caring and
concern for the client’s needs. It
includes expressing a positive affect,
acknowledging the client’s feelings, and
providing useful information.
Services need to be flexible in terms of
how, where, when and what type of
service is provided
• WASCANA
• items from Picker
• give examples of strategies to
address emotional support
(e.g. support groups, buddy
systems, follow-up phone
calls)
• receives timely assessment and
treatment (waiting lists).
• choice available of where
treatment offered, time of day
• language is appropriate in terms
of culture and reading level.
• services are culturally sensitive