ANNUAL REPORT 2011 - AXA Assistance

The very nature of AXA Assistance and what it does demands
great attention to detail, reliability and accessibility from the
company’s employees. A powerful corporate culture has grown
up around the concept of responsiveness and efficiency so that
every customer can be offered the highest quality solution.
VALUES
AXA Assistance
employees have
a heightened sense
of customer satisfaction
and put all their energies
into finding the right
solutions every day.
Lionel Jullien
Director of Human Resources
and Internal Communication
esponsiveness may have become
essential in today’s business environment,
but this concept has even more meaning
in a business like AXA Assistance, where
the ability to respond accurately and quickly is part
of company DNA. “Many of our people say that they
actually choose the job because they enjoy the
extra fulfilment that comes from responding to the
daily challenges of customer service,” says Director
of Human Resources Lionel Jullien.
aPUSHING BACK THE LIMITS
OF THE POSSIBLE
The company retains a pioneering spirit that is
rooted in the very essence of providing assistance.
“A large number of AXA Assistance employees
have worked with the company for many years,
and have therefore contributed to its dramatic
success. Their enthusiasm and force of character
have helped to make the company what it is
today, but I don’t see any hint of complacency
amongst our people. Quite the contrary, in fact,
because they act like entrepreneurs and continue
to put all their energies into finding the right
solutions every day,” adds Lionel Jullien.
Availability, attentiveness and reliability: the
founding values of AXA therefore find full expression
at AXA Assistance, bolstered by an unshakeable
team spirit and great energy in pushing back the
limits of the possible in terms of customer service.
14_AXA ASSISTANCEq2011 ANNUAL REPORT