Banks and Consumers

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BANKS AND CONSUMERS The “fokus:verbraucher” series The Association of German Banks provides information geared specially to consumers in a series of publications of its own entitled “fokus:verbraucher – Eine Information der privaten Banken” (fokus:verbraucher – information from the private commercial banks). These publications provide consumers with reliable, easy-to-understand information free of charge. The most recently available publications (in German only) are: Sicher zahlen mit der Kreditkarte im Internet Shopping per Mausklick – Sicherheitsregeln beachten! November 2011 Ombudsmann der privaten Banken Tätigkeitsbericht 2010 August 2011 Neue Infos zum „P-Konto“ Pfändungsschutz nur noch über das „P-Konto“ August 2011 Banken und Verbraucher – Vertrauen als Basis Das verbraucherpolitische Gesamtkonzept der privaten Banken June 2011 Tätigkeit als Finanzagent? Informationen für Privatkunden May 2011 Online Banking – bequem und sicher Informationen für Online-Banking-Nutzer February 2011 Geldanlage in Wertpapieren Informationen für Privatkunden December 2010 Einfach bezahlen mit IBAN und BIC Informationen für Privatkunden November 2010 Was Banken leisten Informationen für Privatkunden October 2010 Private Immobilienfinanzierung Informationen für Privatkunden October 2010 Ombudsmann der privaten Banken Tätigkeitsbericht 2009 August 2010 Neue Regeln für Verbraucherkredite Was ändert sich für Bankkunden? June 2010 Einlagensicherung der privaten Banken Informationen für Privatkunden May 2010 All publications can be ordered free of charge or downloaded as a PDF file at www.bankenverband.de. As per January 2012. booklet pamphlet 104
BANKS AND CONSUMERS Berlin, January 2012 PUBLISHED BY Bundesverband deutscher Banken Postfach 040307, 10062 Berlin Phone (030) 1663-0 Fax (030) 1663-1399 DESIGN PHOTOS doppel:punkt redaktionsbüro janet eicher, Ulrich Hirsch-Neumann Fotolia, istockphoto, studiokohlmeier Council of the European Union © Bundesverband deutscher Banken
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BANKS AND CONSUMERS The comprehensi
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Contents I Banks and consumers - a
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BANKS AND CONSUMERS I Banks and con
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BANKENVERBAND II What is consumer p
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BANKENVERBAND lasting business rela
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BANKENVERBAND THE ECONOMIC IMPORTAN
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BANKENVERBAND customers. Some clien
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BANKENVERBAND financial services ar
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BANKS AND CONSUMERS III Consumer po
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BANKS AND CONSUMERS CERTIFICATES Ce
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BANKS AND CONSUMERS which the recom
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BANKS AND CONSUMERS 3 Partners for
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BANKS AND CONSUMERS 4 Future develo
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BANKS AND CONSUMERS Ordinance comes
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BANKS AND CONSUMERS 2009 The Single
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BANKENVERBAND IV The private commer
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BANKENVERBAND PROMOTING ECONOMIC LI
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BANKENVERBAND Internet Teachers and
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BANKENVERBAND Conversely, some type
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BANKENVERBAND But information provi
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BANKENVERBAND If an order cannot be
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BANKENVERBAND EUROPEAN STANDARDISED
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BANKENVERBAND 3 Transparency in con
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Page 55 and 56: BANKENVERBAND European Code of Cond
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Page 59 and 60: BANKENVERBAND GBIC RECOMMENDATION O
Page 61 and 62: BANKENVERBAND standard practice in
Page 63 and 64: BANKENVERBAND THE CUSTOMER COMPLAIN
Page 65 and 66: BANKENVERBAND − At European level
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Page 70 and 71: BANKS AND CONSUMERS V Towards a sin
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Page 74 and 75: BANKS AND CONSUMERS − to protect
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Page 81 and 82: VI Requirements for a forward-looki
Page 83 and 84: BANKENVERBAND There can be no blank
Page 85 and 86: BANKENVERBAND 2 Uniform basic princ
Page 87 and 88: BANKENVERBAND for consumers, withou
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Page 92 and 93: BANKS AND CONSUMERS VII Annex Rules
Page 94 and 95: BANKS AND CONSUMERS (2) Formal prel
Page 96 and 97: BANKS AND CONSUMERS b) Ombudsman de
Page 98 and 99: © Bank-Verlag Medien GmbH 40.001 (
Page 100 and 101: 40.001 (01/12) Cost of Bank Service
Page 102 and 103: BANKS AND CONSUMERS Useful internet
Page 106: www.germanbanks.org Wie erreichen S
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