Banks and Consumers

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BANKS AND CONSUMERS 3 Partners for secure banking Payments should be processed swiftly and securely. A feature of internet technology is continuous innovation. The banks take this into account by adapting their systems to accommodate the latest advances in technology. This naturally includes upgrading authentication procedures. In addition to procedures facilitating customer mobility, such as indexed transaction numbers (iTANs) or the one-time transaction password (TAN) generator on the German Banking Industry Committee (GBIC) chip card, electronic signatures generated by the GBIC chip card can also be used in online banking. When an iTAN is used, the bank’s central computer asks the customer to enter a particular TAN from the list placed at his or her disposal so that no “attacker” will know which one has been requested. The mobile TAN (mTAN) is sent by SMS to the customer’s mobile phone shortly before the transaction is carried out. What is more, it is only valid for a short time. Combined with a card reader, a GBIC chip card is able to generate a “TAN on demand”, making paper-based TAN lists superfluous. The GBIC card has a chip with state-of-theart security architecture known as SECCOS SECURITY TIPS FOR USING BANK CARDS AND PERSONAL IDENTIFICATION NUMBERS (PINS) To prevent unauthorised persons from accessing bank accounts and to avoid misuse and loss, the Association of German Banks has issued the following security tips for customers using bank cards and PINs at automated teller machines (ATMs) and point of sale (POS) terminals: − Keep your PIN secret Do not write it down anywhere. Never tell anyone your PIN. − Watch out for anything suspicious If anything about the machine or its environment seems suspicious, cancel the transaction immediately. − Enter your PIN discreetly Do not let anyone look over your shoulder when using an ATM or POS − − − − − terminal. Keep your distance Keep a discreet distance from a person entering their PIN and demand the same. Do not get distracted Do not accept “help” from anyone you do not know when using your bank card and PIN. Take care of your bank card Never give your bank card to anyone. Cancel lost cards immediately Be sure the number you need to cancel your card is always to hand. Check your bank balance regularly Check your account statements at regular, frequent intervals. Report any suspicious activity to your bank. 28
BANKENVERBAND (Secure Chip Card Operating System). This allows the addition of a signature function in line with the German Digital Signature Act. Using the internet carries various security risks as well as advantages. The technical infrastructure set up by banks to ensure secure handling of electronic transactions offers effective protection when data are transferred via the internet or processed by banks. To prevent banks’ security precautions from being undermined by attacks on the client’s equipment, users of online banking also need to have adequate protection in place. Banks naturally have no influence on the systems used by their clients. In particular, equipment such as a PC connected to the internet is normally used for many other, non-bank-related applications as well. This exposes them to risks that are beyond the banks’ control. To make customers aware of these risks, the Association of German Banks has produced a booklet on online banking explaining how to make PCs safer for online banking and keep the remaining risk to an absolute minimum. The above products and accompanying security tips illustrate the top priority given by the banks to their clients’ wish for security when performing banking transactions. SECURE ONLINE BANKING All customers should observe the following security rules: 1. Do not send sensitive information over open networks unless it is encrypted. 2. Check the security of your internet connection using the information provided by the browser. 3. Protect your access codes and access media (e.g. PINs, TANs, chip cards) from unauthorised use. 4. Choose a secure password. 5. Only download programs off the internet from reputable sources. 6. Use the most recent versions of your internet browser and operating system because these will meet the highest available security standards. 7. Run security checks by activating the operating system’s security features. 8. Check the browser’s security settings. 9. Use virus scanners and additional security software. 10. Make regular backups of your data. 29
Page 1: BANKS AND CONSUMERS The comprehensi
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Page 11 and 12: BANKENVERBAND II What is consumer p
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Page 15 and 16: BANKENVERBAND THE ECONOMIC IMPORTAN
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BANKS AND CONSUMERS having to condu
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VI Requirements for a forward-looki
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BANKENVERBAND There can be no blank
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BANKENVERBAND 2 Uniform basic princ
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BANKENVERBAND for consumers, withou
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BANKS AND CONSUMERS VII Annex Rules
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BANKS AND CONSUMERS b) Ombudsman de
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© Bank-Verlag Medien GmbH 40.001 (
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40.001 (01/12) Cost of Bank Service
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BANKS AND CONSUMERS Useful internet
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BANKS AND CONSUMERS The “fokus:ve
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www.germanbanks.org Wie erreichen S
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