Banks and Consumers

More documents

Info

BANKS AND CONSUMERS 3 Partners for secure banking Payments should be processed swiftly and securely. A feature of internet technology is continuous innovation. The banks take this into account by adapting their systems to accommodate the latest advances in technology. This naturally includes upgrading authentication procedures. In addition to procedures facilitating customer mobility, such as indexed transaction numbers (iTANs) or the one-time transaction password (TAN) generator on the German Banking Industry Committee (GBIC) chip card, electronic signatures generated by the GBIC chip card can also be used in online banking. When an iTAN is used, the bank’s central computer asks the customer to enter a particular TAN from the list placed at his or her disposal so that no “attacker” will know which one has been requested. The mobile TAN (mTAN) is sent by SMS to the customer’s mobile phone shortly before the transaction is carried out. What is more, it is only valid for a short time. Combined with a card reader, a GBIC chip card is able to generate a “TAN on demand”, making paper-based TAN lists superfluous. The GBIC card has a chip with state-of-theart security architecture known as SECCOS SECURITY TIPS FOR USING BANK CARDS AND PERSONAL IDENTIFICATION NUMBERS (PINS) To prevent unauthorised persons from accessing bank accounts and to avoid misuse and loss, the Association of German Banks has issued the following security tips for customers using bank cards and PINs at automated teller machines (ATMs) and point of sale (POS) terminals: − Keep your PIN secret Do not write it down anywhere. Never tell anyone your PIN. − Watch out for anything suspicious If anything about the machine or its environment seems suspicious, cancel the transaction immediately. − Enter your PIN discreetly Do not let anyone look over your shoulder when using an ATM or POS − − − − − terminal. Keep your distance Keep a discreet distance from a person entering their PIN and demand the same. Do not get distracted Do not accept “help” from anyone you do not know when using your bank card and PIN. Take care of your bank card Never give your bank card to anyone. Cancel lost cards immediately Be sure the number you need to cancel your card is always to hand. Check your bank balance regularly Check your account statements at regular, frequent intervals. Report any suspicious activity to your bank. 28
BANKENVERBAND (Secure Chip Card Operating System). This allows the addition of a signature function in line with the German Digital Signature Act. Using the internet carries various security risks as well as advantages. The technical infrastructure set up by banks to ensure secure handling of electronic transactions offers effective protection when data are transferred via the internet or processed by banks. To prevent banks’ security precautions from being undermined by attacks on the client’s equipment, users of online banking also need to have adequate protection in place. Banks naturally have no influence on the systems used by their clients. In particular, equipment such as a PC connected to the internet is normally used for many other, non-bank-related applications as well. This exposes them to risks that are beyond the banks’ control. To make customers aware of these risks, the Association of German Banks has produced a booklet on online banking explaining how to make PCs safer for online banking and keep the remaining risk to an absolute minimum. The above products and accompanying security tips illustrate the top priority given by the banks to their clients’ wish for security when performing banking transactions. SECURE ONLINE BANKING All customers should observe the following security rules: 1. Do not send sensitive information over open networks unless it is encrypted. 2. Check the security of your internet connection using the information provided by the browser. 3. Protect your access codes and access media (e.g. PINs, TANs, chip cards) from unauthorised use. 4. Choose a secure password. 5. Only download programs off the internet from reputable sources. 6. Use the most recent versions of your internet browser and operating system because these will meet the highest available security standards. 7. Run security checks by activating the operating system’s security features. 8. Check the browser’s security settings. 9. Use virus scanners and additional security software. 10. Make regular backups of your data. 29
Page 1: BANKS AND CONSUMERS The comprehensi
Page 5: Contents I Banks and consumers - a
Page 8 and 9: BANKS AND CONSUMERS I Banks and con
Page 11 and 12: BANKENVERBAND II What is consumer p
Page 13 and 14: BANKENVERBAND lasting business rela
Page 15 and 16: BANKENVERBAND THE ECONOMIC IMPORTAN
Page 17 and 18: BANKENVERBAND customers. Some clien
Page 19: BANKENVERBAND financial services ar
Page 22 and 23: BANKS AND CONSUMERS III Consumer po
Page 24 and 25: BANKS AND CONSUMERS CERTIFICATES Ce
Page 26 and 27: BANKS AND CONSUMERS which the recom
Page 30 and 31: BANKS AND CONSUMERS 4 Future develo
Page 32 and 33: BANKS AND CONSUMERS Ordinance comes
Page 34 and 35: BANKS AND CONSUMERS 2009 The Single
Page 37 and 38: BANKENVERBAND IV The private commer
Page 39 and 40: BANKENVERBAND PROMOTING ECONOMIC LI
Page 41 and 42: BANKENVERBAND Internet Teachers and
Page 43 and 44: BANKENVERBAND Conversely, some type
Page 45 and 46: BANKENVERBAND But information provi
Page 47 and 48: BANKENVERBAND If an order cannot be
Page 49 and 50: BANKENVERBAND EUROPEAN STANDARDISED
Page 51 and 52: BANKENVERBAND 3 Transparency in con
Page 53 and 54: BANKENVERBAND guarantees are now us
Page 55 and 56: BANKENVERBAND European Code of Cond
Page 57 and 58: BANKENVERBAND regardless of the ind
Page 59 and 60: BANKENVERBAND GBIC RECOMMENDATION O
Page 61 and 62: BANKENVERBAND standard practice in
Page 63 and 64: BANKENVERBAND THE CUSTOMER COMPLAIN
Page 65 and 66: BANKENVERBAND − At European level
Page 67: BANKENVERBAND DEPOSIT PROTECTION De
Page 70 and 71: BANKS AND CONSUMERS V Towards a sin
Page 72 and 73: BANKS AND CONSUMERS so far as the o
Page 74 and 75: BANKS AND CONSUMERS − to protect
Page 76 and 77: BANKS AND CONSUMERS it that, after
Page 78 and 79:
BANKS AND CONSUMERS having to condu
Page 81 and 82:
VI Requirements for a forward-looki
Page 83 and 84:
BANKENVERBAND There can be no blank
Page 85 and 86:
BANKENVERBAND 2 Uniform basic princ
Page 87 and 88:
BANKENVERBAND for consumers, withou
Page 89:
BANKENVERBAND shaping the customer-
Page 92 and 93:
BANKS AND CONSUMERS VII Annex Rules
Page 94 and 95:
BANKS AND CONSUMERS (2) Formal prel
Page 96 and 97:
BANKS AND CONSUMERS b) Ombudsman de
Page 98 and 99:
© Bank-Verlag Medien GmbH 40.001 (
Page 100 and 101:
40.001 (01/12) Cost of Bank Service
Page 102 and 103:
BANKS AND CONSUMERS Useful internet
Page 104 and 105:
BANKS AND CONSUMERS The “fokus:ve
Page 106:
www.germanbanks.org Wie erreichen S
show all

Banks and Consumers

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?