Toolkit with Report Form - Pennsylvania Coalition Against Domestic ...

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Section two Involve other systems in debriefing and community events Often staff from these systems have been involved with the victim at some point leading up to, or during, the incident or are interacting with the family following the incident. Keep in contact with victims/ families involved in incident Certain events and markers, such as trials and anniversaries, can trigger flashbacks, causing additional trauma for those affected. “The emotional/psychological impact doesn’t stop a few days after the event!” It’s important to ask family members how they would like to keep in contact with your program. Always protect confidentiality When law enforcement suspected a fire in one shelter was set on the inside, there was a need to interview all shelter residents and staff as part of a criminal investigation. The executive director met with each resident to explain the importance of cooperating with law enforcement during the course of the investigation. Each resident was given the opportunity to release or not release the confidentiality of her identity to the investigator. Following the program’s confidentiality policy worked in this situation and drew attention to the need for more specific procedures when the program is involved in a criminal investigation. Routinely practice emergency drills When fire erupted in one shelter, all residents and staff were evacuated safely. The executive director noted that although there was extensive damage to the building, not one person was injured. Everyone stayed calm. This is because evacuations were routinely practiced. page 4 When Crisis Strikes | Pennsylvania Coalition Against Domestic Violence | 2012
CHECKLISTS Please use these checklists as a quick reference when responding to a critical incident. The extent to which the do’s and don’ts are applicable will vary based on the nature and circumstances of the crisis. Section Three Do: Don’t: OPERATIONS ✔ Call 911 immediately if it’s an incident requiring police, fire or other emergency responders ✔ Determine who is in charge according to your crisis management or communications plan ✔ Seal off the scene of a death or possible crime ✔ Decide where to gather staff and shelter residents and how much to tell them ✔ Remind staff and involved service recipients of confidentiality policies ✔ Implement plan to continue services with minimal or no disruption ✔ Start documenting (time/date/action) all your crisis response efforts ✔ When appropriate, ask police to increase patrols around shelter or offices Don’t remove or alter anything in the area where the incident occurred until the authorities arrive Don’t allow anyone other than the designated spokesperson to talk with staff, shelter residents, the media or the public NOTIFICATIONS Do: Don’t: ✔ Notify your board president ✔ Notify your program attorney ✔ Notify PCADV (immediate notification to PCADV and submission of Domestic Violence Critical Incident Response and Management Report Form) ✔ Notify other agencies that should be involved, i.e. Children and Youth Services, your funders, etc. ✔ Determine if you should contact family members of staff or service recipients Don’t go public until you have completed internal notifications When Crisis Strikes | Pennsylvania Coalition Against Domestic Violence | 2012 page 5
Page 1 and 2: When Crisis Strikes: A Toolkit for
Page 3: TABLE OF CONTENTS 1. When Crisis St
Page 6 and 7: Section ONE PCADV technical Assista
Page 10 and 11: COMMUNICATIONS Do: Don’t: Do: Don
Page 12 and 13: Responding to Subpoena for Program
Page 14 and 15: Section four PROTECTING CONFIDENTIA
Page 16 and 17: Section four RESPONDING TO A subpoe
Page 18 and 19: Section four ◗ Staff should never
Page 20 and 21: Section five 4. Trauma ◗ A unique
Page 22 and 23: Section five E. Take Care of Staff
Page 24 and 25: Section five A Team Approach Most c
Page 26 and 27: Section five Communication with Fam
Page 28 and 29: Section five Take Care of Staff Fee
Page 30 and 31: Section five Vicarious Trauma Impli
Page 32 and 33: Section five Bringing in Other Indi
Page 34 and 35: Section five Physical Injury Severe
Page 36 and 37: Section five In securing personal i
Page 38 and 39: Section five Children and Death Whe
Page 40 and 41: Section five Appendix Resources Res
Page 42 and 43: Section six Managing Communications
Page 44 and 45: Section Six A Reference Guide to th
Page 46 and 47: Section Six Preparing Victims and S
Page 48 and 49: Section Six DISPELLING MYTHS Myth:
Page 50 and 51: Section Six Myth: Women Lie About B
Page 52 and 53: Section Six Myth: There’s Nothing
Page 54 and 55: Section seven Individual and Commun
Page 56 and 57: Section seven Honoring Victims Prof
Page 58 and 59:
Section seven Community Awareness E
Page 60 and 61:
Section seven Randi’s Race This a
Page 62 and 63:
Section 1: General Information Prog
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