Quality Award Brochure 2011-a4.p65 - Hong Kong Management ...

II THE PRESTIGIOUS QUALITY AWARD4. GUIDELINES ON THE INITIAL SUBMISSION- For Quality Award Applicants -4.1 CONTENTThe Initial Submission should include:• Summary of how your organization addresses the Seven Criteria, namely, Leadership;Strategic Planning; Customer Focus; Measurement, Analysis, and KnowledgeManagement; Workforce Focus; Process Management; and Results in your qualityprogramme.• Areas for Improvement in your organization according to the Seven Criteria.For a full description of the seven criteria, please refer to Section IV “Award Criteria in Detail”.Word Limit:- 200 words or less for each criterion, plus 200 words or less for “Area for Improvement”4.2 FORMATThe Initial Submission should be formatted as follows:- Typed on standard A4-size paper- Single-lined spacing- Minimum font size of 10 points- Presented in bullet-point or essay format- Start on a new page when addressing different criteriaPlease send 10 identical copies of the application form together with your Initial Submissionto:The Quality Award SecretariatThe Hong Kong Management Association16/F Tower B Southmark11 Yip Hing StreetWong Chuk HangHONG KONG4.3 PROCESSINGAll information and documents supplied by the Award applicants will be held in strictconfidence. The Award Secretariat reserves the right to terminate the processing of anapplication due to incomplete or insufficient information in the submission.9