Quality Award Brochure 2011-a4.p65 - Hong Kong Management ...

IV AWARD CRITERIA IN DETAIL2.2 Strategy Deployment: How do you deploy yourstrategy? (45 pts.) ProcessDescribe HOW your organization converts its STRATEGIC OBJECTIVES into ACTIONPLANS. Summarize your organization’s ACTION PLANS, HOW they are DEPLOYED,and KEY ACTION PLAN PERFORMANCE MEASURES or INDICATORS. Projectyour organization’s future PERFORMANCE relative to KEY comparisons on thesePERFORMANCE MEASURES or INDICATORS.Within your response, include answers to the following questions:a. ACTION PLAN Development and DEPLOYMENT(1) What are your KEY short- and longer-term ACTION PLANS? What are theKEY planned changes, if any, in your products, your CUSTOMERS andmarkets, and how you will operate?(2) HOW do you develop and DEPLOY ACTION PLANS throughout theorganization to your WORKFORCE and to KEY suppliers and PARTNERS, asappropriate, to achieve your KEY STRATEGIC OBJECTIVES? HOW do youensure that the KEY outcomes of your ACTION PLANS can be sustained?(3) HOW do you ensure that adequate financial and other resources are availableto support the accomplishment of your ACTION PLANS, while meeting currentobligations? How do you allocate these resources to support the accomplishmentof the plans? How do you assess and manage the financial and other risksassociated with the plans?(4) HOW do you establish and DEPLOY modified ACTION PLANS ifcircumstances require a shift in plans and rapid execution of new plans?(5) What are your KEY human resource or WORKFORCE plans to accomplish yourshort- and longer-term STRATEGIC OBJECTIVES and ACTION PLANS?How do the plans address potential impacts on people in your WORKFORCEand any potential changes to WORKFORCE CAPABILITY and CAPACITYneeds?(6) What are your KEY PERFORMANCE MEASURES or INDICATORS fortracking the achievement and EFFECTIVENESS of your ACTION PLANS?HOW do you ensure that your overall ACTION PLAN measurement systemreinforces organizational ALIGNMENT? HOW do you ensure that themeasurement system covers all KEY DEPLOYMENT areas andSTAKEHOLDERS?b. PERFORMANCE PROJECTIONFor the KEY PERFORMANCE MEASURES or INDICATORS identified in 2.2a(6), what are your PERFORMANCE PROJECTIONS for both your short- and longertermplanning time horizons? How are these PROJECTIONS determined? How doesyour projected PERFORMANCE compare with the projected PERFORMANCE ofyour competitors or comparable organizations? How does it compare with KEYBENCHMARKS, GOALS, and past PERFORMANCE, as appropriate? How do youensure progress so that you will need your PROJECTIONS? If there are currentor projected gaps in PERFORMANCE against your competitors or comparableorganizations, HOW will you address them?24