Quality Award Brochure 2011-a4.p65 - Hong Kong Management ...

V AWARD SPONSORS &SUPPORTING UNITThe Kowloon Motor Bus Co. (1933) Ltd. (“KMB”) is Hong Kong’s largest public bus company and operatesa fleet of about 4,000 buses, mostly double-deckers, serving 2.7 million local customers and visitors dailyon some 400 bus routes that span the New Territories, Kowloon and Hong Kong Island.KMB takes pride in its achievement in 1999 of becoming the first public bus company in Hong Kong toattain corporation-wide ISO 9001 certification. Furthermore, KMB’s major bus depots have attained thecoveted ISO 14001 certification for environmental management systems.KMB’s success in winning various prestigious awards, such as the 2001 Hong Kong Award for Services:Productivity Grand Award, the 2003 Hong Kong Awards for Industry: Environmental Performance Award,the Best Practice Awards 2005: Simplicity, Contact Centre World Awards 2007: Best Contact Centre GoldAward & Best Technology Innovation Gold Award, Champion of the CILT Award 2007: Passenger TransportExcellence, International Stevie Business Awards 2008: Best in Customer Service, and in being named 2001Overall Winner of the Hong Kong Management Association Quality Award testifies to the company’s totalcommitment to quality. Anchored in its mission to provide safe, reliable, user friendly and value for moneybus services, KMB will strive for continuous improvement every day.Manfield Coatings Co Ltd has been founded since 1986 to provide high quality customized paint to industrialmanufacturers. To cope with heavy customer demand, Manfield sets up a factory in Shenzhen, which coversa total area of 36,000 square metres and with a work force of over 1,200. Mr Yuen Shu Wah, the ManagingDirector, said the Company focused to provide ‘International Qualities at Local Pricings’ and to providecustomers promptly with high quality products coupled with customized requirements. To ensure the productsperform the best, quality control and customer service are important. In recent years, customers requestedeven shorter delivery time. To cater for the need, the company has made respective changes towards productionmanagement system.Based on systematic and targeted training, continuous improvement schemes, inspiring benchmarking andcompetitions, the Company relentlessly self-improve to ensure market leadership and competitiveness.46The above company profiles are provided by the sponsors.