Quality Award Brochure 2011-a4.p65 - Hong Kong Management ...

IV AWARD CRITERIA IN DETAIL5.0 Workforce Focus (85 pts.)The Workforce Focus Category examines HOW your organization engages, manages, and developsyour WORKFORCE to utilize its full potential in ALIGNMENT with your organization's overall MISSION,strategy, and ACTION PLANS. The Category examines your ability to assess WORKFORCECAPABILITY and CAPACITY needs and to build a WORKFORCE environment conductive toHIGH PERFORMANCE.5.1 Workforce Engagement: How do you engage your workforce toachieve organizational and personal success? (45 pts.) ProcessDescribe HOW your organization engages, compensates, and rewards yourWORKFORCE to achieve HIGH PERFORMANCE. Describe HOW members of yourWORKFORCE, including leaders, are developed to achieve HIGH PERFORMANCE.Describe HOW you access WORKFORCE ENGAGEMENT and use the results toachieve higher PERFORMANCE.Within your response, include answers to the following questions:a. WORKFORCE Enrichment(1) HOW do you determine the KEY factors that affect WORKFORCEENGAGEMENT? How do you determine the KEY factors that affectWORKFORCE satisfaction? How are these factors determined for differentWORKFORCE groups and SEGMENTS?(2) HOW do you foster an organizational culture that is characterized by opencommunication, HIGH PERFORMANCE WORK, and an engagedWORKFORCE? HOW do you ensure your organizational culture benefitsfrom the diverse ideas, cultures, and thinking of your WORKFORCE?(3) HOW does your WORKFORCE PERFORMANCE management systemsupport HIGH-PERFORMANCE WORK and WORKFORCEENGAGEMENT? How does your WORKFORCE PERFORMANCEmanagement system consider WORKFORCE compensation, reward,recognition, and incentive practices? How does your WORKFORCEPERFORMANCE management system reinforce a CUSTOMER and businessfocus and achievement of your ACTION PLANS?30